Program Assistant - Newcomer Settlement Program

Colonial Group; Edmonton; Hybrid; CAD 46,000 - 52,000; Part time

Benefits offered by this job

Comprehensive benefits

Flexible working environment

Growth opportunities

Team-oriented culture

Job summary

Catholic Social Services in Edmonton is seeking a Contractual part-time Program Assistant to provide front desk and administrative support for the Immigration and Settlement Service (ISS). The role involves greeting visitors, scheduling, data entry, filing, and coordinating communications with community partners.

The position is contract until March 31, 2027, with a salary range of about $46,314.45–$52,147.80 per year, and offers flexible working environment and comprehensive benefits when

Qualifications

• Diploma in Office Administration (or equivalent).
• 2 years of administrative office experience.
• Proficiency with Microsoft Office, videoconferencing platforms, and databases.
• Experience with newcomers to Canada is an asset.

Responsibilities

• Greet visitors and manage front desk operations.
• Provide reception and administrative support for ISS programs.
• Schedule appointments, maintain records, file, scan, and upload documents.
• Coordinate communications and refer inquiries to appropriate channels.
• Assist with report preparation and stakeholder liaison.

Skills

MS Office

Videoconferencing tools

Databases

Administrative support

Communication

Time management

Education

Diploma in Office Administration

Tools

MS Teams

Zoom

Webex

Database software

Job description

Catholic Social Services is currently recruiting for a Contractual part-time (37.5 hours/week), Program Assistant position for reception and administrative support in our Edmonton region. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

This position is a contract until March 31, 2027.

Job Summary:

• Provide essential administrative support to ensure the smooth operation and delivery of programs within the Immigration and Settlement Service (ISS).
• Manage front desk operations, including greeting visitors, answering calls, directing inquiries, and providing customer service support.
• Perform administrative duties such as scheduling appointments, maintaining records, filing, scanning, uploading documents, database entry, and assisting with report preparation.
• Liaise with community stakeholders, coordinate communications, make internal or external referrals where applicable, and support program promotional activities.

What This Job Requires:

• Diploma in Office Administration (or equivalent)
• Demonstrated proficiency with technology and various programs, including Microsoft Office suite, Videoconferencing Software Platforms (i.e., Microsoft Teams, Zoom, Webex, etc.), and databases
• 2 years of experience in administrative office work
• Experience in working with extensive data
• Experience with stakeholder engagement and relationship-building
• Experience working with newcomers to Canada is an asset

Skills and Abilities:

• Demonstrated commitment to collaboration and strong interpersonal skills
• Excellent planning, organizational, and time management skills
• Demonstrated awareness and sensitivity towards those with diverse needs
• Ability to manage sensitive and confidential information
• Strong communication skills, both written and verbal
• Strong public speaking, facilitation, and research skills
• Attention to detail and accuracywith strong problem-solving skills
• Confidence in taking initiative, multitasking, establishing priorities, and working independently with limited supervision
• Strong team player
• The ability to speak a second language is an asset

What We Offer:

• The Annual salary for this position (based on 37.5 hours/week) is $46,314.45 to $52,147.8 and is based on qualifications and experience
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.