Hybrid Bilingual Credit Card Operations Specialist

RBC; Toronto; Hybrid; CAD 52,000 - 74,000; Full time

Benefits offered by this job

French language compensation where/app

Flex shift with evening/weekend bonus

Job summary

RBC in Montréal, Canada, is seeking an Operations Specialist for the CARDs EAC team. The role focuses on delivering accurate guidance on credit card procedures to internal partners by phone, with additional non-phone fulfillment to meet SLAs. The position is full-time with flexible, shift-oriented hours and some on-site days.

You will handle high volumes, multi-task, and use available resources to resolve issues while maintaining a superior customer experience. Bilingual English/French required.

Qualifications

• Bilingual English and French required for collaboration with RBC partners across Canada.
• Strong customer service mindset with the ability to handle high call volumes.
• Excellent communication and multitasking skills in a fast-paced environment.

Responsibilities

• Deliver accurate information on credit card policies to internal partners by phone.
• Perform non-phone fulfillment tasks to meet service level agreements.
• Utilize resources to resolve issues efficiently and accurately.
• Handle card-related client requests in a timely manner.

Skills

Bilingual English/French

Customer service

Communication

Tech savvy

Job description

RBC in Montréal, Canada, is seeking an Operations Specialist for the CARDs EAC team. The role focuses on delivering accurate guidance on credit card procedures to internal partners by phone, with additional non-phone fulfillment to meet SLAs. The position is full-time with flexible, shift-oriented hours and some on-site days.

You will handle high volumes, multi-task, and use available resources to resolve issues while maintaining a superior customer experience. Bilingual English/French required.