Hybrid Ad Ecosystem Partner Operations Lead

baidu; Toronto; Hybrid; CAD 48,000 - 67,000; Full time

Job summary

MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. This role acts as a bridge between our business teams and third-party ecosystem verification partners, ensuring health, compliance, and operational excellence of our programmatic advertising platform.

You will manage day-to-day partner communications, handle ad quality and policy appeals, establish escalation trackers, and gather market intelligence to support growth across North

Qualifications

• 1-3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles (AdTech, digital media, or SaaS experience preferred).
• Excellent verbal and written English communication skills; comfortable presenting issues clearly and professionally to external partner representatives.
• Bilingual fluency in English and Mandarin Chinese (written & spoken) strongly preferred to facilitate cross-border collaboration between North American partners and global engineering/operations teams.

Responsibilities

• Serve as the day-to-day contact for ecosystem technology, compliance, and measurement partners.
• Organize and lead regular operational check-ins to review open cases, platform updates, and SLAs.
• Own end-to-end management of ad quality and policy appeals, including domain whitelisting and scanning.
• Coordinate cross-functional communication between external partners and internal teams.
• Build and maintain a centralized Case & Escalation Tracker and monitor resolution timelines.

Skills

Account management

Ad operations

Partner solutions

Customer success

Cross-border collaboration

Education

Bachelor’s degree in Business or related field

Job description

MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. This role acts as a bridge between our business teams and third-party ecosystem verification partners, ensuring health, compliance, and operational excellence of our programmatic advertising platform.

You will manage day-to-day partner communications, handle ad quality and policy appeals, establish escalation trackers, and gather market intelligence to support growth across North