Hybrid 24/7 Operations Centre Scheduler

Commissionaire; Vancouver; Hybrid; CAD 28,000 - 40,000; Part time

Benefits offered by this job

Growth opportunities

Reputable organization

Hybrid/office & home work

Job summary

Commissionaires BC is seeking a casual, on-call Operations Centre Coordinator to provide scheduling and customer service across British Columbia. The role supports our Security Officers and clients, coordinating shift requests and ensuring coverage in a 24/7 operations environment.

You will work both in office and from home, respond to staffing requests, assign staff, monitor Lone Work Program safety, and prepare ad hoc reports.

Qualifications

• Excellent customer service skills.
• Clear criminal record with ability to obtain a reliability security clearance.
• Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility).
• Intermediate computer skills.
• Able to work under pressure.

Responsibilities

• Respond to and monitor staffing/service requests from internal and external clients.
• Answer calls from employees and members of the public and assist with their queries.
• Select appropriate employees to fill staffing service requests.
• Provide a clear and accurate description of work assignments to employees.
• Shift scheduling using in-house software programs.
• Ensure the safety of all staff working alone by effectively monitoring our Lone Work Program system.
• Maintain a detailed log after the end of each shift.
• Produce ad hoc reports as required by various departments.
• Conduct follow-up reviews with clients to ensure client satisfaction.

Skills

Customer service

Security clearance

Residence in Canada

Computer skills

Work under pressure

Education

OFA 1/2 (Nice-to-have)

BC Security Licence

Job description

Commissionaires BC is seeking a casual, on-call Operations Centre Coordinator to provide scheduling and customer service across British Columbia. The role supports our Security Officers and clients, coordinating shift requests and ensuring coverage in a 24/7 operations environment.

You will work both in office and from home, respond to staffing requests, assign staff, monitor Lone Work Program safety, and prepare ad hoc reports.