HVAC Technical Support Specialist

Randstad Canada; Edmonton; On-site; CAD 75,000 - 95,000; Full time

Job summary

Join a leading name in commercial HVAC equipment as an HVAC Technical Support Specialist. This role allows seasoned Journeyman Refrigeration Mechanics to leverage their expertise by providing support and training while enjoying a balanced work-life schedule. You'll assist customers and contractors, travel across Alberta, and receive a competitive salary with benefits.

Benefits

Group RRSP after 1 year

2 weeks vacation (more negotiable)

Work-life balance with stable schedule

Mileage and travel expenses fully covered

Qualifications

• 5+ years of hands-on HVAC experience required.
• Wiring, electronics, and controls knowledge is crucial.
• Must have valid driver's license and reliable vehicle.

Responsibilities

• Provide technical support via phone, email, and in-person.
• Assist with troubleshooting, installations, and commissioning.
• Lead support webinars and virtual meetings.

Skills

Communication

Customer Service

Troubleshooting

Mentoring

Understanding of wiring, electronics, and controls

Education

Journeyman Refrigeration Mechanic (Red Seal)

Tools

Microsoft Office

Job description

Location : Edmonton, AB (with travel throughout Alberta)

Salary : $75,000–$95,000 per year + bonuses

Schedule : Full-time, Monday–Friday

Status : Permanent, Office-Based (with field travel as needed)

Are you a seasoned Journeyman Refrigeration Mechanic looking to transition off the tools, but still stay active in the HVAC industry? Join a trusted name in commercial HVAC equipment sales and support and put your knowledge to work helping others succeed.

About the Role

As an HVAC Technical Support Specialist, you’ll be the go-to expert helping customers and contractors get their HVAC equipment up and running. Whether it’s walking someone through a tricky install, troubleshooting a VRF system, or training over a Teams call — your knowledge, communication skills, and field experience will make the difference.

This is an office-based role located in Edmonton, but you’ll also be required to travel to customer sites across Alberta when hands-on support is needed. Mileage and travel expenses are fully covered, and occasional work out of the Calgary office may be required.

Advantages

Competitive and negotiable salary based on experience : $75,000–$95,000 / year ($6,500–$8,000 / month)

Bonus structure

Group RRSP after 1 year

2 weeks vacation (more weeks negotiable based on experience)

Work-life balance with a stable Monday–Friday schedule

Responsibilities

Provide phone, email, webinar, and in-person technical support to contractors, engineers, and internal teams

Assist with troubleshooting, installations, commissioning, and general equipment guidance

Stay current with an upcoming ERT system and company tools

Lead or support webinars and virtual meetings using Teams, Zoom, etc.

Use programs like Word, Excel, Outlook, OneDrive, and Adobe for documentation

Occasionally travel within Alberta (some fly-in / fly-out sites)

Qualifications

Journeyman Refrigeration Mechanic (Red Seal an asset)

5+ years of hands-on HVAC experience

Strong understanding of wiring, electronics, and controls

Excellent communication and customer service skills

Experience mentoring apprentices or training others

Proficient with computers and Microsoft Office

Valid driver's license and reliable vehicle (mileage reimbursed)

First Aid, Forklift, and Fall Protection training are assets

Familiarity with VRF / VRV systems and AutoCAD is a plus

Pre-employment drug & alcohol testing may be required for select job sites

Summary

If you're ready to stay in the HVAC world, share your expertise, and make a real impact without swinging tools every day — we want to hear from you.

Apply now to join a growing team and put your knowledge to work in a dynamic and rewarding role!

Apply directly to this ad or email [emailprotected] with the subject line "HVAC Technical Support Specialist"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [emailprotected] to ensure their ability to fully participate in the interview process.

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