Technical Support Specialist, Star Building Materials

Qualico; Nisku; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the construction materials sector is seeking a Technical Support Specialist for their office in Nisku. The role involves providing comprehensive computer-related technical support, troubleshooting equipment, and maintaining communication systems. The ideal candidate will possess a degree in IT and have at least 3 years of experience in IT support, showcasing strong organizational and communication skills.

Benefits

Competitive compensation and benefits package

Company matching RRSP/DPSP program

Employee home purchase program

Employee discounts

Qualifications

• Minimum 3 years of IT support experience.
• Valid driver’s licence and access to reliable vehicle.
• Advanced knowledge of IT applications, including strong knowledge of Microsoft based operating systems.

Responsibilities

• Acting as the primary point of contact for end users.
• Responding to service tickets and troubleshooting issues.
• Providing training to end users on computer usage and IT policies.

Skills

Communication

Detail oriented

Organizational skills

Education

Degree or Diploma in Information Technology

Tools

Microsoft 365

Active Directory

Citrix

Job description

Technical Support Specialist, Star Building Materials

Join to apply for the Technical Support Specialist, Star Building Materials role at Qualico

Technical Support Specialist, Star Building Materials

Join to apply for the Technical Support Specialist, Star Building Materials role at Qualico

Title: Technical Support Specialist

Location: 3735-8th Street Nisku, AB

At Star, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Manager, Technical Support, as the Technical Support Specialist you will provide computer related technical support. You also install, maintain and troubleshoot computer and telecommunication equipment, applications and software.

Your Day-to-day Responsibilities Will Include

• Acting as the primary point of contact for end users and ensuring delivery of excellent service.
• Responding to service tickets and resolving software and hardware operational issues.
• Imaging and installing user workstations and ensuring correct installation of cables, operating systems and appropriate software.
• Providing training to end users on computer usage, software, telephone system and IT policies.
• Monitoring the daily performance of computer systems. Managing all assigned projects according to prescribed budgets and schedules.
• Contributing to technology planning through ongoing research, analysis and evaluation of software and/or hardware to recommend improvements or upgrades.
  
  

As our ideal candidate, you are…

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator; you clearly express your thoughts in conversation and in written communication.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.
  
  

Essential Requirements

• Degree or Diploma in Information Technology, or equivalent.
• Minimum 3 years of IT support experience.
• Valid driver’s licence and access to reliable vehicle.
• Satisfactory verification of criminal record check.
• Advanced knowledge of IT applications, processes, software and equipment. including:
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and Office 365 applications.
• Experience with Microsoft Teams.
• Experience with Active Directory.
• Experience with managing mobile devices.
• Experience with NewStar Enterprise, Bistrack, Mitek, Citrix, Microsoft Intune and Cisco phone systems.
• Physically able to lift, carry, push or pull object weighing more than 20 lbs.
  
  

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Taking responsibility for the outcomes of decisions and actions.
  
  

Work Conditions

You primarily work in an office setting during regular business hours. Travel between various office buildings at Star Building Materials is required. Overtime and/or work outside of normal hours is occasionally required.

About Us

Star Building has a reputation as leading Roof Truss and Engineered Wood specialists within the industry, built on workmanship and innovative approach to design solutions.

With over 40 years of experience operating from a modern 22,000 square foot production facility supplying roof trusses, open web floor trusses and engineered wood products for use on residential, multi-family, commercial and agricultural buildings. To learn more, click here .

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.

Closing Date: July 2, 2025

#starbuiildingmaterials

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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