Branch Sales Representative

The Groupe Master; Markham; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Medical and dental coverage from day 1

Short and long-term disability

RRSP contribution

Wellness spending account

Employee assistance program (psych/fi/

Telemedicine

Reimbursement of professional assoc. F

Early vacation program

Hybrid work policy

Job summary

The Groupe Master in Markham, Ontario is hiring for a customer service/inside sales role within our HVAC-R distribution team. You will handle calls, process orders, quotations, and collaborate with the inside sales team to drive sales while maintaining high customer satisfaction.

Key responsibilities include managing phone inquiries, sourcing parts with suppliers, and building strong client relationships. A hybrid work policy supports work-life balance, with safety footwear required and

Qualifications

• Excellent verbal and written communication required.
• Professional phone manner and customer service skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and manage time effectively.
• High School Diploma required.
• Sales abilities and persuasiveness.
• Ability to work under pressure unsupervised.
• Strong work ethic and positive team attitude.
• Good organization and professional demeanor.
• HVAC-R industry or retail sales experience is an asset.
• Professional degree in refrigeration, heating, ventilation is an asset.
• Safety footwear required.

Responsibilities

• Provide outstanding customer service.
• Process orders and quotations and support inside sales with requests.
• Manage all incoming phone calls professionally.
• Source parts and equipment with buying groups and suppliers.
• Understand client needs and suggest appropriate products.
• Build customer relationships through open communication.
• Follow company guidelines, policies and procedures.
• Address customer concerns and offer timely solutions.
• Conduct physical inventory and maintain inventory accuracy.
• Support branch with on-call duties as assigned.
• Participate in after hours on-call rotation after 3 months for emergencies.

Skills

Verbal communication

Written communication

Phone etiquette

MS Office

Multitasking

Problem solving

Sales skills

Work under pressure

Team player

Organization

Professional demeanor

HVAC-R experience

Technical knowledge

Education

High School Diploma

HVAC-R degree (asset)

Refrigeration/HVAC degree (asset)

Tools

Forklift training

Job description

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

What you will accomplish with us:

• Provide an outstanding customer service;
• Process orders and quotations using different methods and support inside sales team with quotation requests;
• Manage all incoming phone calls in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including on-call duties to support the branch as assigned by supervisor;
• Ability to lift or move heavy products (up to 50lbs.);
• Forklift training will be required if the person doesn't have it already;
• Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.

What You Bring to Our Team:

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• High School Diploma;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Good organization skills;
• Professional demeanor;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Safety footwear required.

Compensation Information:

Base Salary Range: $45,000 - $55,000 annually

Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Work–life balance supported through a hybrid work policy.

For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.