HVAC Technical Support Advisor

Master; Calgary; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Medical & dental coverage

Disability protection

RRSP contribution

Wellness spending account

Employee assistance program

Telemedicine

Professional association fees

Early vacation program

Hybrid work policy

Job summary

Master Group Inc. is seeking an HVAC Technical Support Advisor to work with technical services and product management teams to deliver after‑sales support to HVAC‑R technicians and customers. The role is hybrid and supports Western Canada with travel as required.

key responsibilities include training delivery, technical troubleshooting, and acting as a resource to sales teams. A diploma in HVAC‑R and 5–10 years field experience are expected.

Qualifications

• Technical institute or college diploma in HVAC‑R or related field.
• 5–10 years of field experience in HVAC‑R industry.
• Proficiency with MS Office and manufacturer based software.
• Excellent communication and organizational skills.
• Ability to travel as required.

Responsibilities

• Provide local tech support for factory partner brands via phone, video, and site visits.
• Troubleshoot HVAC‑R equipment and controls with customers and technicians.
• Resolve issues involving labor and material claims between contractors, Master Group and manufacturers.
• Facilitate start‑ups of HVAC and VRF equipment.
• Act as technical resource to Master Group sales teams and provide training as directed.

Skills

HVAC-R knowledge

Problem solving

Communication skills

Valid driver’s license

Education

HVAC‑R diploma

Tools

MS Office

Manufacturer software

Job description

The HVAC Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC‑R technicians and to proactively help deliver training to customers and staff. This person will provide support to partners in Western Canada. This position is a hybrid role and can be based in Manitoba, Saskatchewan, Alberta and British Columbia. Ability to travel is a requirement of this position.

What you will accomplish with us:

• Provide local tech support assistance for our factory partner brands.
• Assist customers in troubleshooting our HVAC‑R equipment brands through phone, video conference, and when required travel to job sites.
• Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners.
• Facilitate start‑ups of HVAC and VRF equipment.
• Act as technical resource to the Master Group sales teams.
• Prepare and provide technical training and fulfill the objectives given by the product management director.
• Professionally represent Master Group Inc’s best interest at all times when interacting with internal teams, external customers and building owners.

What You Bring to Our Team:

• Excellent problem solving skills.
• Technical institute or college diploma in the HVAC‑R or related field.
• Minimum of 5 to 10 years of field experience in the HVAC‑R industry.
• Troubleshooting mechanical HVAC‑R equipment and controls.
• Proficiency with computers and a moderate to advanced knowledge of MS Office and manufacturer based software.
• Working in a dynamic team group.
• Ability to work under pressure.
• Excellent communication and organizational skills.
• Takes initiative and is resourceful.
• Functioning in a fast‑paced environment requiring timeliness.
• Fundamental or advanced understanding of electrical wiring schematics.
• Basic ability to read building mechanical plans and specifications.
• Professionalism, diplomacy and courtesy.
• Proficient at writing reports.
• At ease presenting to people on technical and training material.
• Valid driver’s license.

Compensation Information:

Base Salary Range: $70,000 - $95,000 annually

Supplemental Pay Types Include: annual bonus

Competitive Benefits:

• Medical and dental coverage from day one, along with short and long‑term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Work‑life balance supported through a hybrid work policy.

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace.