HVAC Technical Services Manager

Daikin Comfort; Burnaby; On-site; CAD 80,000 - 121,000; Full time

Job summary

Daikin Comfort is seeking an experienced field service engineer to lead technical support and training across the Burnaby region. You will diagnose VRV/VRF systems, perform on-site evaluations, and guide distributors through complex repairs.

The role requires living in the regional service area, traveling to job sites, and delivering clear field service reports. Strong refrigeration and air‑conditioning knowledge, plus excellent communication and customer-facing skills, are essential.

Qualifications

• Minimum 5 years of technical support experience.
• Minimum 1 year of technical training experience preferred.
• Must live within the regional service area to meet response expectations.

Responsibilities

• Deliver reliable, prompt technical support to customers and distributors.
• Conduct VRV/VRF system diagnostics, performance evaluations, and field investigations.
• Apply refrigeration and air-conditioning knowledge to resolve complex issues.
• Perform job-site visits to evaluate installation quality and system operation.
• Validate installations using Daikin manuals and field procedures.
• Provide technical training to dealers, contractors, and distributor staff.
• Troubleshoot HVAC systems remotely and assist in escalation management.

Skills

VRV/VRF systems

HVAC knowledge

Field service

Technical support

Training delivery

Public speaking

Microsoft 365

Customer-facing

Education

HVAC certification

High School Diploma

Tools

Microsoft 365

Job description

Overview

Lead technical support, field service, and training for Daikin products within the assigned regional service area. The role requires living within the region to ensure rapid response, strong dealer support, and effective on-site troubleshooting. Primary function VRV and light commercial; secondary function unitary single phase equipment roughly 70/30 split.

Responsibilities

• Deliver reliable, prompt, empathetic technical support to customers and distributors.
• Conduct VRV/VRF system diagnostics, performance evaluations, and field investigations.
• Apply strong refrigeration and air-conditioning knowledge to resolve complex issues.
• Perform job-site visits to evaluate installation quality and system operation.
• Validate installations using Daikin engineering, service, and installation manuals.
• Gather Voice of Customer insights to identify early quality trends.
• Complete detailed field service reports to support product integrity and reliability.
• Support service bulletins, corrective actions, and warranty processes.
• Provide technical training to dealers, contractors, and distributor trainers.
• Troubleshoot HVAC systems remotely and help de-escalate customer concerns.
• Participate in regional projects and support sales growth through technical expertise.
• Strong VRV/VRF system knowledge and hands-on troubleshooting ability.
• Solid foundation in refrigeration and air-conditioning principles.
• Excellent communication, public speaking, and customer-facing skills.
• Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint).
• Strong organization, time management, and multi-project coordination.
• Ability to remain calm and solution-focused during escalations.
• Self-motivated, detail-oriented, and able to work independently in the field.

Experience

• Minimum 5 years technical support experience required.
• Minimum 1-year technical training experience preferred.
• Must live within the regional service area to meet response expectations.

Education/Certification

• High School Diploma or GED equivalent
• HVAC training/certification required

Physical Requirements/Work Environment

• Must be able to perform essential and additional responsibilities.
• Ability to climb ladders and lift 50lbs.
• Travel as required depending on territory.
• Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates.

Pay Range: $80,000-$121,000

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.