HVAC Service & Dispatch Coordinator

Trane Technologies; Burnaby; On-site; CAD 50,000 - 81,000; Full time

Job summary

Trane Technologies in Burnaby is seeking a Service Coordinator II to plan, coordinate, and direct activities of field technicians and service resources. You will oversee the execution of service agreements and repairs, securing labor and materials within financial standards while maintaining customer satisfaction.

This on-site role requires strong communication with project managers, hands-on scheduling, and attention to detail in a fast-paced environment.

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training.
• HS Diploma/GED acceptable with relevant experience.
• Excellent customer service and phone skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Word, Excel, Outlook or equivalents.
• Willingness to work overtime/weekends as required.

Responsibilities

• Coordinate service resources and dispatch team members to projects.
• Schedule personnel, materials, sub-contractors, and equipment by need.
• Communicate with Project Managers and HVAC technicians for assignments.
• Collaborate with Parts and Acquisition departments as needed.
• Investigate concerns, route to staff, and respond to special requests.
• Generate work orders and prepare project paperwork and reports.

Skills

Customer Service

Phone communication

Organizational skills

Multi-tasking

Attention to detail

MS Office (Word, Excel, Outlook)

Time management

Education

College/Technical degree

HS Diploma/GED

Tools

Word

Excel

Outlook

Windows OS

Job description

Trane Technologies in Burnaby is seeking a Service Coordinator II to plan, coordinate, and direct activities of field technicians and service resources. You will oversee the execution of service agreements and repairs, securing labor and materials within financial standards while maintaining customer satisfaction.

This on-site role requires strong communication with project managers, hands-on scheduling, and attention to detail in a fast-paced environment.