Service Coordinator

Trane Technologies; Burnaby; On-site; CAD 50,000 - 81,000; Full time

Job summary

Trane Technologies in Burnaby is seeking a Service Coordinator II to plan, coordinate, and direct activities of field technicians and service resources. You will oversee the execution of service agreements and repairs, securing labor and materials within financial standards while maintaining customer satisfaction.

This on-site role requires strong communication with project managers, hands-on scheduling, and attention to detail in a fast-paced environment.

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training.
• HS Diploma/GED acceptable with relevant experience.
• Excellent customer service and phone skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Word, Excel, Outlook or equivalents.
• Willingness to work overtime/weekends as required.

Responsibilities

• Coordinate service resources and dispatch team members to projects.
• Schedule personnel, materials, sub-contractors, and equipment by need.
• Communicate with Project Managers and HVAC technicians for assignments.
• Collaborate with Parts and Acquisition departments as needed.
• Investigate concerns, route to staff, and respond to special requests.
• Generate work orders and prepare project paperwork and reports.

Skills

Customer Service

Phone communication

Organizational skills

Multi-tasking

Attention to detail

MS Office (Word, Excel, Outlook)

Time management

Education

College/Technical degree

HS Diploma/GED

Tools

Word

Excel

Outlook

Windows OS

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane and through our businesses including Trane and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

What's In It For You

Trane in Burnaby is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

What You Will Do

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

What You Will Bring

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Annual Base Salary Range Or Hourly Base Pay Range

$50,065.00 - $80,500.00

Compensation Type

Salary

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.