HVAC Service Coordinator II — On-Site Operations

Trane Italia; Burnaby; On-site; CAD 50,000 - 81,000; Full time

Job summary

Trane Technologies in Burnaby is seeking a Service Coordinator II to plan, coordinate and direct activities of operational resources, and to oversee execution of service agreements and repairs within financial standards.

You will liaise with Field Technicians and Service Managers, order labor and materials, generate work orders and reports, and maintain customer satisfaction through proactive communication.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisorto assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Education

College/technical certificate

HS Diploma or GED with experience

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies in Burnaby is seeking a Service Coordinator II to plan, coordinate and direct activities of operational resources, and to oversee execution of service agreements and repairs within financial standards.

You will liaise with Field Technicians and Service Managers, order labor and materials, generate work orders and reports, and maintain customer satisfaction through proactive communication.