HVAC Project Coordinator & Customer Success

Ambient; Coquitlam; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Medical, dental, and vision insurance

HSA and FSA options

Life and disability insurance

401(k) retirement savings plan with 회사

Job summary

Johnson Barrow is a leading HVAC manufacturers’ representative providing administrative and customer service support for commercial HVAC project coordination. You will receive and process orders, identify service improvements, and resolve product availability and order-status issues to support post-sale coordination and on-time delivery.

This role emphasizes willingness to learn, implement new strategies, and collaborate with factories to ensure smooth operations and cost optimization for

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Business, or related work experience.
• Creative problem solver with the ability to resolve conflicts and determine a path forward.
• Excellent communication and customer service skills.
• Self-starting, dependable, accepts ownership, drives own goals/performance.
• Ability to learn and interpret technical and contractual language.

Responsibilities

• Provide customer service regarding material and order status via phone and/or email.
• Complete order entry or quote preparation of commercial HVAC equipment using QuickBooks or manufacturer's software.
• Coordinate with factories/manufacturers to ensure on-time delivery of product.
• Proactively identify opportunities to improve the flow of product and process.
• Perform analytical and administrative tasks.
• Work with key personnel to optimize our costs and customer service.

Skills

Creative problem solver

Excellent communication

Self-starting

Ability to learn

Education

Bachelor's degree in Construction Management

Tools

QuickBooks

Manufacturer's software

Job description

Johnson Barrow is a leading HVAC manufacturers’ representative providing administrative and customer service support for commercial HVAC project coordination. You will receive and process orders, identify service improvements, and resolve product availability and order-status issues to support post-sale coordination and on-time delivery.

This role emphasizes willingness to learn, implement new strategies, and collaborate with factories to ensure smooth operations and cost optimization for