HVAC Counter Sales Pro | Customer-Driven Growth

Independent Mechanical Supply Inc.; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Job summary

Independent Mechanical Supply in Hamilton is seeking a dedicated Counter Sales Representative to serve customers at the front counter. You will provide expert product guidance on plumbing and heating lines, process orders, and ensure timely fulfillment.

The role emphasizes strong communication, vendor coordination for pricing and availability, and ongoing product knowledge. A background in HVAC is an asset, and you will collaborate with other departments to support sales growth.

Qualifications

• Minimum 2 years of experience with plumbing and heating products.
• HVAC knowledge is an asset.
• High school diploma or equivalent.
• Proficiency in computer systems and order entry.
• AS400 experience is a plus.
• Customer service experience in a counter sales role is preferred.

Responsibilities

• Serve as the primary contact for in-person customers, offering expert product advice.
• Enter customer orders accurately and ensure timely fulfillment.
• Handle inquiries via phone, email, and in-person with prompt responses.

Skills

Customer service

Order entry

Organizational skills

Education

High school diploma

Tools

AS400

Job description

Independent Mechanical Supply in Hamilton is seeking a dedicated Counter Sales Representative to serve customers at the front counter. You will provide expert product guidance on plumbing and heating lines, process orders, and ensure timely fulfillment.

The role emphasizes strong communication, vendor coordination for pricing and availability, and ongoing product knowledge. A background in HVAC is an asset, and you will collaborate with other departments to support sales growth.