Human Services Specialist

Tata Consultancy Services; Winnipeg; On-site; CAD 65,000 - 85,000; Full time

Job summary

Tata Consultancy Services (TCS) in Canada is seeking an HR Services Specialist to lead, develop, integrate and maintain enterprise-wide HR processes supporting the employee lifecycle from pre-hire to retire. The ideal candidate will thrive in a dynamic, fast-paced environment with strong communications and project management skills, and must be fluent in French and English.

The role supports regional and global projects, uses data to drive improvements, and requires business travel to local

Qualifications

• Minimum of five years progressive HR experience.
• Deep knowledge of local labor law and local regulations.
• Fluent in French and English.
• Proven project management skills including scoping and planning.
• Ability to solve complex problems with strong analytical thinking.
• Excellent organizational skills and multitasking ability.
• Proficiency in Microsoft 365, Teams, Planner, Excel, PowerPoint and related PM tools.
• Team-oriented, adaptable and solution-focused.

Responsibilities

• Deliver HR Services and first-level HR support to employees, managers, and the HR community.
• Act as subject-matter expert on HR policies and processes.
• Review, implement and maintain HR processes across the employee lifecycle; collaborate with cross-functional HR teams.
• Lead and support regional and global projects: define deliverables, resources, schedules; monitor progress.
• Prepare statements of work, contingency plans and report status to stakeholders.
• Participate in special projects and perform other duties as assigned.
• Business travel to local sites is required.

Skills

HR experience

Labor law knowledge

French & English

Project management

Problem solving

Organizational skills

MS 365 / Office 365

Team oriented

Education

Bachelor's degree in HR

Tools

Workday

HRIS

Excel

PowerPoint

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Job Description:

The HR Services Specialist will be a key member of the HR Services team responsible for leading, developing, integrating and maintaining enterprise-wide HR processes that support the employee lifecycle from pre-hire to retire.

The ideal candidate must enjoy working in a dynamic, fast-paced business environment. You will have people experience along with international experience working with diverse groups and cultures and be flexible to accommodate business requirements that span multiple time zones. The ability to think strategically and translate that thinking to operations is essential. You will have strong communications and project management skills.

Role Summary:

HR Services Specialists serve as the initial point of contact for our employees, interacting with them daily assisting with a multitude of general HR needs and helping with a standard set of HR service offerings. This position also supports the broader HR community and leaders with transactional and administrative activities.

You will manage HR Services initiatives and solutions and use data and metrics to identify and implement process improvements. The role requires expertise of local labor law, HR best practice and regional compliance regulations, this role will support regional and global projects (including scoping, and delivery).

Responsibilities:

To deliver HR Services and first level HR support to employees, managers, and the HR community. Act as subject-matter expert on HR policies & processes. Review, implement and maintain HR processes across the employee lifecycle; collaborate with HR cross-functional teams to ensure consistent and effective execution. Lead and support regional and global projects: prepare statements of work, define deliverables, resources, and schedules; develop contingency plans; monitor project progress and report status to stakeholders. Participate in special projects and perform other duties as assigned. Business Travel to local sites is required.

Required Skills/Experience

• Minimum of five years progressive HR experience
• In depth knowledge of local labor law and local country regulations
• Language requirements French & English
• Proven project management skills, including scoping, planning, monitoring and reporting
• Ability to solve complex problems
• Strong organizational skills with the ability to prioritize and manage multiple tasks concurrently
• Proficiency in Microsoft 365, Teams, Planner, Excel, PowerPoint & Project Management tools
• Team-oriented, adaptable and solution-focused

Preferred Qualifications

• Bachelor's degree or recognized qualification or relative years' experience in Human Resources
• Experience using Workday or other HRIS is an advantage
• Strong analytical skills and proficient in HR data analytics and metrics