Human Resources Operations Partner

Intelcom; Saint-Barthélemy; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

On-site gym

Employer-provided lunch of your choice

Comprehensive group insurance

Group RRSP plan

Care & Well‑Being Activities

Public transportation reimbursement

Employee Assistance Program

Job summary

Intelcom | Dragonfly in Canada is seeking an experienced HR professional to drive employee relations, manage teams, and shape policies across service centers and stations. The role emphasizes labor relations, internal mobility, and compliance in a fast-paced logistics environment.

You will collaborate with managers, support performance and attendance processes, and contribute to an improved employee experience while ensuring regulatory alignment and data-driven HR reporting.

Qualifications

• Bachelor’s degree in Human Resources Management, Industrial Relations, or a related field.
• Minimum of 5 years of relevant HR experience, with strong expertise in labor relations and conflict management.
• Ability to build and maintain relationships with employees and managers at all levels; excellent verbal and written communication.

Responsibilities

• Employee Relations: Work closely with managers to support employee relations management and proactively resolve conflicts.
• Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment.
• HR Policies and Procedures: Participate in the development and implementation of internal procedures and policies, ensuring compliance with labor standards.
• Internal Movements Management: Monitor changes in employee status, as well as manage promotions, transfers, and internal mobility.
• Performance and Attendance: Contribute to performance management by providing support in evaluations and attendance management.
• Workplace Accident Files: Manage and track workplace accident files, including preparing documentation for internal and external audits.
• HR Compliance and Strategy: Ensure the application of human resources management principles and organizational strategies within the service center and stations.
• Working Conditions Administration: Manage the administrative aspects of working conditions and ensure compliance with applicable regulations.
• Employee Experience: Contribute to improving the employee experience and promote a positive work environment.
• Reporting and Analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decision‑making.

Skills

Communication skills

Employee relations

Conflict management

Interpersonal skills

Education

Bachelor’s degree in Human Resources Management or related field

Tools

Workday

Dayforce

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear:

to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

A Strategic Role at the Heart of Logistic

• Employee Relations: Work closely with managers to support employee relations management and proactively resolve conflicts.
• Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment.
• HR Policies and Procedures: Participate in the development and implementation of internal procedures and policies, ensuring compliance with labor standards.
• Internal Movements Management: Monitor changes in employee status, as well as manage promotions, transfers, and internal mobility.
• Performance and Attendance: Contribute to performance management by providing support in evaluations and attendance management.
• Workplace Accident Files: Manage and track workplace accident files, including preparing documentation for internal and external audits.
• HR Compliance and Strategy: Ensure the application of human resources management principles and organizational strategies within the service center and stations.
• Working Conditions Administration: Manage the administrative aspects of working conditions and ensure compliance with applicable regulations.
• Employee Experience: Contribute to improving the employee experience and promote a positive work environment.
• Reporting and Analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decision‑making.

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology. A Strategic Role at the Heart of Logistic

Responsibilities

• Employee Relations: Work closely with managers to support employee relations management and proactively resolve conflicts.
• Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment.
• HR Policies and Procedures: Participate in the development and implementation of internal procedures and policies, ensuring compliance with labor standards.
• Internal Movements Management: Monitor changes in employee status, as well as manage promotions, transfers, and internal mobility.
• Performance and Attendance: Contribute to performance management by providing support in evaluations and attendance management.
• Workplace Accident Files: Manage and track workplace accident files, including preparing documentation for internal and external audits.
• HR Compliance and Strategy: Ensure the application of human resources management principles and organizational strategies within the service center and stations.
• Working Conditions Administration: Manage the administrative aspects of working conditions and ensure compliance with applicable regulations.
• Employee Experience: Contribute to improving the employee experience and promote a positive work environment.
• Reporting and Analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decision‑making.

Requirements

• Bachelor’s degree in Human Resources Management, Industrial Relations, or a related field.
• Minimum of 5 years of relevant HR experience, with strong expertise in labor relations and conflict management.
• Ability to build and maintain strong relationships with employees and managers at all levels. Excellent verbal and written communication skills
• Strong proficiency with office tools (Word, Excel, PowerPoint, Teams, SharePoint) and experience with HR management systems, including HRIS platforms such as Workday and Dayforce (an asset).
• Rigorous, autonomous, creative, and able to work effectively as part of a team in a dynamic and demanding environment.
• Work in a highly operational environment requiring responsiveness and efficient priority management.
• The position requires occasional travel between stations

Why Join Us?

Benefits

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer
• Employer-provided lunch of your choice
• Comprehensive group insurance
• Group RRSP plan
• Care & Well‑Being Activities
• Partial reimbursement for public transportation
• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.