Human Resources Manager

Ultipro; Vancouver; On-site; CAD 128,000 - 142,000; Full time

Job summary

InterDent Service Corporation is seeking a Human Resources Manager to oversee HR operations for 65 offices in Oregon and Washington. The role emphasizes employee relations, coaching leaders, and ensuring legal compliance across multiple sites.

You will partner with Operations to implement HR strategies, lead training initiatives, manage change, and handle investigations while maintaining high ethical and professional standards.

Qualifications

• Experience managing employee relations in a multi-site environment.
• Strong coaching, communication and conflict-resolution skills.
• Knowledge of federal, state and local employment laws.
• Ability to develop and deliver HR training programs.
• Experience conducting workplace investigations and resolving issues.

Responsibilities

• Oversee HR operations for 65 offices across Oregon and Washington.
• Partner with Operations to develop HR strategies and support needs.
• Coach leaders on performance management and policy interpretation.
• Lead change management projects and HR communications.
• Ensure legal compliance and manage workforce reductions when needed.
• Conduct investigations into harassment, discrimination or retaliation.

Skills

Employee relations

Leadership coaching

Compliance

Training delivery

Investigations

Education

Bachelor's Degree in HR or related field

HR certification (preferred)

Job description

Description

InterDent Service Corporationis a scaled, multi-state dental support organization (DSO) that provides centralized, non-clinical management and administrative services to affiliated dental practices. InterDent supports approximately165 practices, employing400+ dentists and more than 2,000 team membersacrosseight states,operatingunder established regional brands includingGentle Dental.

In addition to itspredominantly fee-for-serviceplatform, InterDent operatesCapitol Dental Care (CDC), a capitated, value-based care model in Oregon. CDC partners withCoordinated Care Organizationsto deliver dental services under theOregon Health Plan, with a long-standing focus on preventive care and improving oral and overall health outcomes for children and underserved populations since 1994.

Through centralized infrastructure, disciplined operating models, and shared services, InterDent enables clinicians to remain focused on patient care while the organization drivesscale, consistency, and operational excellenceacross a complex, multi-payer, multi-market platform.

Our mission is simple and meaningful: provide exceptional, lifelong, integrated oral healthcare - making it accessible to every patient we serve, because we believe oral health is foundational to overall wellbeing. We do that by building teams that are clinically excellent, operationally sharp, and deeply committed to the communities they work in.

Our Values:

• Commitment to Patient Care: Dedicated to delivering high-quality care while building trust and respect through education and communication.
• Operational & Clinical Excellence: Continuously evolving tools and processes to advance a culture of empowerment and engagement.
• Personal Accountability: Adheres to the highest ethical and professional standards, enhancing the company's reputation and brand.
• Building Relationships: Fosters collaboration and takes ownership in establishing productive relationships to prioritize organizational goals.
• Creativity & Judgment: Innovates while exercising sound judgment and adaptability to improve effectiveness and overcome challenges.

The Human Resources Manager is directly responsible for the overall administration, coordination and evaluation of the HR function for all dental and support offices in Oregon and Washington. This position is heavy on employee relations in a multi-site environment as the Human Resources Manager partners with Operations leadership and HR colleagues to develop strategies and support to meet the HR needs of the organization in the short and long term.

In total, this position supports 65 offices in Oregon and Washington. It can work out of our corporate support center in Vancouver, WA, Salem, OR, or throughout OR or WA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a combination, but not necessarily all, of the following duties:

• Develop and maintain a thorough understanding of the business units being supported and manage all employee relations issues throughout the region
• Build and maintain positive relationships with employees, managers, directors and executives
• Support Regional Vice President and Director of Operations in implementing performance improvement strategies
• Work with Operations leadership regarding regional development needs
• Coach leadership on performance management, behavioral issues, policy interpretations and terminations to minimize legal exposure
• Facilitate and mediate interventions in order to resolve conflict
• Lead change management projects and manage HR related communications
• Develop and deliver HR related training
• Provide direction and leadership on employee recognition programs
• Facilitate talent review and succession planning process
• Ensure compliance with Federal, State and Local laws governing employment
• Conduct investigations to resolve complaints of harassment, discrimination or retaliation
• Review and approve disciplinary actions to ensure fairness and consistency
• Partner with leaders to plan workforce reductions, including selection process and communication
• Communicate with legal counsel as necessary, may appear at legal proceedings on behalf of the Company
• Participate in departmental planning; goals, budget review, system upgrades and/or implementation
• Evaluate reports, decisions and results of initiatives to ensure continuous improvement and efficient operations
• Other duties as may be assigned or modified as business needs dictate

EDUCATION AND/OR EXPERIENCE

• A High School Diploma or GED is required
• A Bachelor's Degree in a related field and/or HR certification are preferred
• At least seven years of HR experience, preferably in a multi-site, cross functional business unit

Compensation: $90,000 - $100,000

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.