Director, Project Management - Operations

Ultipro; Vancouver; On-site; CAD 256,000 - 342,000; Full time

Job summary

InterDent, a growing dental-support organization, is seeking a Director, Project Management - Operations to lead multi-site initiatives across our healthcare model. The role focuses on strategic projects, improving patient care, and driving revenue through cross-functional collaboration.

Reporting to the COO, you will guide process improvement, leverage AI-enabled solutions, and ensure seamless integrations with systems like Denticon, while coordinating with senior leaders and external partners

Qualifications

• 7+ years of project management experience, focused on multisite healthcare/retail operations.
• PMP certification preferred.
• Strong leadership and the ability to motivate cross-functional teams.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple projects and prioritize demands.
• Strategic mindset with attention to detail and sound judgment.
• Experience leading operational projects with technical components (systems integrations, APIs, data flows).
• Ability to translate business needs into clear functional/technical requirements for IT and partners.

Responsibilities

• Lead high-priority initiatives aligned with organizational strategy and manage resources end-to-end.
• Oversee mid-funnel optimization across call centers, scheduling, CRM, and patient engagement to improve revenue and patient experience.
• Identify opportunities to leverage AI and technology to boost efficiency and revenue growth.
• Foster cross-functional collaboration across Marketing, Sites, tech partners, and vendors.
• Support resource planning and monitor utilization for project efficiency.
• Identify risks, implement mitigations, and track performance metrics.
• Engage executives and stakeholders with regular status updates and milestones.
• Promote continuous improvement and automation across operations.

Skills

Project Leadership

Healthcare PM

Stakeholder management

Team leadership

Communication skills

Strategic thinking

Education

PMP certification

Tools

APIs

System integrations

Workflow automation

Job description

Director, Project Management - Operations

Director, Project Management - Operations

InterDent is a well-established and growing organization supporting 2,100 employees and 160 dental offices across 8 western states under the brands including Gentle Dental, Gentle Dental Kids, Blue Oak Dental, and Capitol Dental.

At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by supporting the provision of accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.

Position Overview

We are seeking a dynamic and experienced Director, Project Management - Operations to lead the planning, management and execution of key initiatives across our multi-site healthcare model. The Director will be responsible for projects, some technical in nature, aimed at improving processes and operational efficiency, enhancing patient retention, patient care and the patient experience, and growing revenue across all dental practices by collaborating with key stakeholders. A critical expectation of this role is to deliver measurable improvements in the patient journey, operational efficiency, and revenue. The role reports to InterDent’s Chief Operating Officer.

This position can be based out of El Segundo, CA or Vancouver, WA.

Key Responsibilities

• Strategic Project Leadership: Lead specific, high-priority initiatives that are tied to organizational strategy while implementing a comprehensive project management strategy aligned with organizational goals and objectives. Collaborate with senior leadership to prioritize initiatives, allocate resources effectively, and oversee execution from initiation through completion.
• Mid-Funnel Optimization (Call Center, Conversational AI, Online Scheduling, CRM, & Patient Engagement Services): Lead initiatives to strengthen operations infrastructure, integration points, data flows, and analytics across operational systems and vendor platforms. Expand omni-channel communication and patient engagement services to capture leads, convert them to appointments, and retain patients for ongoing care. Identify opportunities to optimize the patient journey and implement strategies to improve revenue capture and patient satisfaction.
• Process Improvement: Identify opportunities, develop strategies, leverage new and existing technologies - including AI and Denticon (PMS) - to support best-in-class operations to increase efficiency, optimize resource planning, impact revenue growth, patient retention and patient satisfaction
• Cross-Functional Collaboration: Foster collaboration and communication across departments, including Marketing, sites, technology partners, and vendors to ensure alignment and coordination of project activities. Work closely with stakeholders to gather requirements, define project scope, clarify technical dependencies, and manage expectations.
• Resource Planning and Management: Become a thought partner to help facilitate resource planning to support project initiatives. Monitor resource utilization and recommend adjustments as needed to optimize project efficiency and effectiveness.
• Risk Management: Identify potential risks and issues that may impact project delivery and develop mitigation strategies to address them proactively. Monitor project progress and performance metrics to identify deviations from plan and take corrective action.
• Stakeholder Engagement: Engage with internal and external stakeholders, including executives, managers, staff, and external partners, to ensure alignment and support for project objectives. Provide regular updates and reports on project status, milestones, and outcomes.
• Continuous Improvement: Promote a culture of continuous improvement and innovation. Identify opportunities for process optimization, automation, and best practice sharing to enhance project delivery capabilities.

Qualifications

• 7+ years of experience in project management, with a focus on healthcare, retail, of multisite operations
• Project Management Professional (PMP) certification preferred
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve project goals
• Excellent communication, presentation, and interpersonal skills
• Proven ability to manage multiple projects simultaneously and prioritize competing demands effectively
• Sound judgement and decision-making abilities, with a strategic mindset and attention to detail
• Demonstrated ability to lead operational projects with technical components, including system integrations, APIs, data flow mapping, workflow automation, and operational data infrastructure
• Ability to translate business and operational requirements into clear functional and technical requirements for IT, analytics, and vendor partners

Travel

• Up to 50% travel may be required

Equal Opportunity Employer
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