Human Resources Generalist (14-month Contract)

TBWA\Canada; Toronto; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

TBWA\Canada is seeking a Human Resources Generalist to help make TBWA a great place to work by supporting recruitment, onboarding, payroll, benefits, and health and safety. You will be the trusted partner to employees and managers, bridging the HR team and the agency in a hybrid Toronto environment.

The role requires 3–5 years in HR, knowledge of Ontario standards (ESA, OHRC), strong organizational skills, and proficiency with MS Office and HRIS systems (Workday a plus).

Qualifications

• Completed degree or diploma in Human Resources Management or related field.
• 3 to 5 years of experience in Human Resources roles; agency experience a plus.
• Strong knowledge of Ontario employment standards, labour legislation and HR best practices; Quebec and Alberta knowledge an asset.
• Experience developing and executing people programs that strengthen culture, engagement, and inclusion.
• Detail oriented, organized, and able to follow processes and checklists to ensure reports and documents are error-free.

Responsibilities

• Serve as an important point of contact for employee questions on policies, benefits, and HR processes.
• Lead new hire onboarding to ensure every employee starts with a great experience.
• Lead the creation and management of Freelance contracts, NDAs, and maintain records in our HRIS platform.
• Maintain accurate employee records in our HRIS platform, and process all employment changes (hires, terminations, promotions, LOAs etc.).
• Create Employment Agreements and other types of employee documentation.
• Support the HR team with recruitment and hiring initiatives.
• Support HR initiatives on global and agency-level projects.
• Support initiatives that strengthen employee experience, retention, inclusion, and agency culture.
• Support HR reporting, data analysis, and workforce insights to inform business decisions.
• Ensure HR practices remain compliant with regulations (ESA, LSA, AODA, Ontario Human Rights Code).
• Support benefits administration including enrollment, changes, leave management, and vendor communication.
• Contribute to development and continuous improvement of HR policies, programs, and internal tools.

Skills

People programs

Cross-functional collaboration

Attention to detail

Effective communication

Prioritization / multi-tasking

Education

Bachelor's degree or diploma in Human Resources

Tools

Microsoft Office

HRIS systems

Workday

Job description

At TBWA\Canada, our people are our greatest creative advantage. As a Human Resources Generalist, you will play a critical role in ensuring that TBWA\Canada is a great place to work by contributing towards a collaborative and engaging culture. This role is fundamental to the employee experience as it acts as the bridge between employees, the HR team, and the agency. Often the first point of contact for employees, you will provide HR support across a wide range of HR administration. You will be seen as a trusted partner to employees and managers, supporting everything from recruitment and onboarding, employee relations, benefits, vacation tracking, payroll, and health and safety.

What You’ll Do:

• Serve as an important point of contact for employee questions on policies, benefits, and HR processes
• Lead new hire onboarding to ensure every employee starts with a great experience
• Lead the creation and management of Freelance contracts, NDAs, and maintain records in our HRIS platform
• Maintain accurate employee records in our HRIS platform, and process all employment changes (hires, terminations, promotions, LOAs etc.)
• Create Employment Agreements and other types of employee documentation
• Support the HR team with recruitment and hiring initiatives
• Support the HR team on global and agency-level initiatives and projects
• Support initiatives that strengthen our employee experience, retention, inclusion, and agency culture
• Support HR reporting, data analysis, and workforce insights to help inform business decisions
• Ensure HR practices remain compliant with regulations and laws (ESA, LSA, AODA, Ontario Human Rights Code etc.)
• Support benefits administration including enrollment, changes, leave management, and vendor communication
• Contribute to the development and continuous improvement of HR policies, programs, and internal tools

What You Bring:

• Completed degree or diploma in Human Resources Management, or a related field
• 3 to 5 years of experience in Human Resources roles. Advertising agency experience an asset
• Strong knowledge of Ontario employment standards, labour legislation and HR best practices Quebec and Alberta employment legislation knowledge an asset
• Demonstrated experience assisting in the development and execution of people programs that strengthen culture, engagement, and inclusion
• Demonstrated ability to be detail oriented and organized, and follow processes and checklists to ensure reports, documentation, and deliverables are error free
• Demonstrated ability to collaborate through open communication with a team working in a hybrid environment
• Demonstrated ability to be a proactive self-starter who prioritizes effectively and takes initiative
• Demonstrated ability managing multiple priorities in a fast-paced environment
• Demonstrated ability in exercising discretion, sound judgement, tact and diplomacy in all communicationsAbility to maintain confidentiality and handle sensitive information professionally
• Proficient with Microsoft Office and HRIS systems, with Workday experience an asset

Who We Are:

TBWA is The Disruption® Company, a global agency collective of 10,000+ creative minds operating in over 80 countries. Named one of the World's Most Innovative Companies by Fast Company four years in a row, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.

We believe in doing the brave thing.

Doing the brave thing is about courage. It’s about never being a spectator. Speaking up with clarity and conviction and kindness. Not hedging our points-of-view with clients or each other. Saying what we think when it’s in the best interest of the idea or the people, even if it’s uncomfortable. Being willing to take smart risks. Making tough decisions without agonizing. And, being transparent and vulnerable in search of the best. This is the expectation for all of us. In turn, we commit to perpetuating a culture where bravery is rewarded and support is always within reach. TBWA\Canada develops strategies, advertising and brand experiences for some of the world's most iconic brands, with offices in Toronto, Edmonton and Montreal.

The Company:

At TBWA\Canada, Diversity, Equity, Inclusion, and Belonging (DEIB) are our core values. We are committed to a diverse workforce and aim to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported. We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please contact our Human Resources team and we would be happy to work with you to meet your needs.

The salary range for this position is $55,000 - $60,000 per year. Compensation will be determined based on qualifications, relevant experience, and internal equity. This job description represents an active vacancy that we are currently hiring for.

AI Use:

TBWA\Canada uses artificial intelligence (AI) tools to support parts of our hiring process, such as enhancing job postings and analyzing resumes. These tools assist our recruitment team but will never replace the human judgement that guides our hiring decisions. We will only contact shortlisted candidates for this role.