Human Resources Generalist

PakFactory; Toronto; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Extended health care

On-site parking

French not required

Job summary

PakFactory is seeking an HR Generalist / HR Lead to partner with the CEO, design our org architecture from scratch, and establish compliant performance and HR processes as we scale. In this hands-on leadership role, you will own end-to-end talent lifecycle, policies, and regulatory compliance across Canada, while building payroll, benefits, and HRIS platforms such as Zoho People.

You will drive organizational design, performance culture, and workplace compliance, reporting directly to the CEO

Qualifications

• 3+ years of progressive HR experience with leadership exposure.
• Proven track record building HR structures from scratch with founders/execs.
• Experience handling complex human rights accommodations and statutory leaves.
• Expert knowledge of Ontario/Canadian employment law and compliance.
• Experience with WSIB, OHSA, return-to-work protocols.
• Strong stakeholder management and confidentiality.

Responsibilities

• Partner with CEO to architect and roll out HR framework from scratch.
• Design and launch first end-to-end performance management system (OKRs/KPIs).
• Manage complex employee relations, accommodations, and protected-employee situations.
• Draft and evolve foundational HR policies and employee handbook.
• Ensure alignment with ESA, OHSA, Ontario Human Rights Code, WSIB requirements.
• Oversee benefits administration, payroll changes, and HR reporting.
• Lead end-to-end talent lifecycle from recruitment to offboarding.
• Direct office administration, vendor relationships, and facilities with senior leadership.
• Evaluate and deploy HRIS tools to automate workflows.

Skills

HR Strategy

Policy Writing

Compliance

WSIB OHSA

Stakeholder Mgmt

Confidentiality

Education

CHRP/CHRL designation

Tools

Zoho People

BambooHR

Job description

At PakFactory, HR is the architect of our scale. It's about designing the infrastructure that allows a company to grow without losing its soul—shaping its architecture, aligning its talent, and solidifying its performance culture.

We're looking for a HR Generalist / HR Lead who thrives in blank-canvas environments. Working directly alongside our CEO, you won't just be maintaining systems—you will be designing them from zero. You will be the mastermind behind our organizational design, our compliance frameworks, and our very first end-to-end performance management ecosystem.

This is a high-impact, hands-on leadership role for a builder. You will take a scaling company with minimal existing HR infrastructure and transform it into a highly organized, compliant, and high-performing machine.

You won't be stepping into a fully built HR department. You'll be helping build it.

What you'll own

• CEO Partnership & Org Design: Partner directly and closely with the CEO to architect, map, and roll out the entire corporate framework from scratch—establishing reporting lines, career architecture, leveling matrices, and title structures.
• Performance Culture Infrastructure: Design and launch our very first end-to-end performance management ecosystem—including evaluation frameworks, goal-setting (OKRs/KPIs) processes, continuous feedback loops, and compensation review structures.
• Protected Case Management: Manage complex employee relations, human rights accommodations, and statutory job-protected leaves while mitigating company risk.
• HR Strategy & Policy Blueprint: Draft, architect, and continuously evolve the company's foundational HR policies, compliance frameworks, employment templates, and our comprehensive Employee Handbook.
• Deep Canadian Compliance: Ensure absolute alignment with the Employment Standards Act (ESA), Occupational Health & Safety Act (OHSA), Ontario Human Rights Code, WSIB requirements, and evolving federal/provincial employment legislation.
• Total Rewards & WSIB Leadership: Oversee and scale benefits administration, payroll structure changes, and strategic HR reporting. Own workplace injury management, return-to-work strategies, and comprehensive communication with WSIB.
• End-to-End Talent Lifecycle: Architect and oversee the full employee lifecycle—from strategic talent acquisition and executive onboarding to engagement metrics, probation reviews, and offboarding strategies.
• Office & Operational Excellence: Direct high-level office administration, vendor relationships, facilities management, and administrative projects in collaboration with senior leadership.
• Process Automation: Evaluate, select, and deploy HRIS tools (e.g., Zoho People) and automated workflows to strip out administrative friction.

You're a fit if you

• Are a foundational builder who is energized by ambiguity and creating order out of chaos.
• Possess a strong strategic mind but aren't afraid to roll up your sleeves to write policies and handle day-to-day operations yourself.
• Thrive in a direct, high-alignment partnership with a CEO to shape corporate strategy.
• Are completely unshakeable when dealing with complex human dynamics and sensitive legal boundaries.
• Have a deep, intuitive understanding of Canadian employment law and how to apply it commercially in agile environments.

What we're looking for

Must-have

• 3+ years of progressive HR experience, with at least 2 years in an HR Lead, Senior Generalist, or standalone People Ops role.
• Proven track record of building corporate structures and HR functions from scratch in direct collaboration with business founders or C-suite executives.
• Hands-on experience managing complex human rights accommodations, statutory leaves, and protected-employee situations.
• Expert-level knowledge of Ontario/Canadian employment legislation and proactive compliance management.
• Demonstrated experience handling complex WSIB claims administration, OHSA management, and return-to-work protocols.
• Exceptional stakeholder management, communication, and leadership skills with an ironclad commitment to confidentiality.

Nice-to-have

• CHRP / CHRL designation is highly preferred.
• Experience selecting, migrating, and implementing an HRIS platform (Zoho People, BambooHR, or similar).
• Experience designing scaling compensation bands and incentive structures.

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

• Extended health care
• On-site parking
• French not required

Experience:

• Human Resources Management: 5 years (required)