Human Resources Generalist

Gray Collection; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

Gray Collection is seeking an HR Generalist to provide day-to-day HR support for the Ottawa hotel and restaurant operations, reporting to the HR Director, Corporate. The role helps align HR strategies with operational needs and collaborates with the Hotel General Manager through a dotted-line relationship.

The ideal candidate has a bachelor’s degree in HR or related field and 2–4 years of generalist HR experience, preferably in hospitality, with strong interpersonal and organizational skills.

Qualifications

• Bachelor’s degree in human resources, Industrial Relations, Business Administration, or a related field.
• Two to four years of progressive Human Resources experience in a generalist capacity.
• Experience in hospitality, hotel, restaurant, or service industry is asset.
• Experience handling employee relations matters and workplace investigations.
• Knowledge of Ontario employment legislation, labour relations, and health and safety requirements.

Responsibilities

• Serve as the primary HR contact for day-to-day employee labour relations matters within the Ottawa hotel and restaurant operations.
• Provide guidance to managers regarding performance management, attendance, coaching, and disciplinary processes.
• Assist in workplace investigations and resolve employee concerns fairly and timely.
• Provide coaching to managers to enhance leadership and engagement.
• Support recruitment, onboarding, employer branding, and local recruitment initiatives.
• Support health and safety programs and Joint Health and Safety Committee activities.
• Assist with records, HR reporting, and compliance with policies and legislation.
• Foster positive workplace culture aligned with Gray Collection's values.

Skills

Interpersonal skills

Communication

Conflict resolution

Confidentiality

Organization

Education

Bachelor’s degree in Human Resources or related field

Tools

Microsoft Office Suite

HRIS systems

Job description

Reporting to the HR Director, Corporate, the Human Resources Generalist is responsible for providing day-to-day HR support to the Ottawa hotel and restaurant operations. Working closely with operational leaders and employees, the incumbent acts as a trusted advisor on employee relations matters while supporting recruitment, health and safety, employee engagement, and other HR initiatives.

The HR Generalist plays a key role in fostering positive employee experience. This position works closely with the Hotel General Manager through a dotted-line reporting relationship to ensure HR strategies and priorities align with operational needs.

RESPONSIBILITIES

Employee Relations

• Serve as the primary HR contact for day-to-day employee labour relations matters within the Ottawa hotel and restaurant operations.
• Provide guidance and support to managers regarding performance management, attendance management, coaching, and disciplinary processes.
• Assist in conducting workplace investigations and resolving employee concerns in a fair and timely manner.
• Provide guidance and coaching to managers to enhance leadership effectiveness and employee engagement.
• Promote positive employee/management relationships and contribute to a respectful workplace culture.

Recruitment & Talent Acquisition

• Partner with hiring managers to conduct candidate screening, interviews, reference checks, and employment offers.
• Coordinate onboarding activities and support the successful integration of new employees.
• Participate in employer branding and local recruitment initiatives.

Health & Safety

• Support the implementation and maintenance of health and safety programs and policies.
• Participate in Joint Health and Safety Committee meetings and activities.
• Assist with workplace incident investigations, documentation, and follow-up actions.
• Promote a culture of safety and ensure compliance with occupational health and safety legislation.

Culture, Engagement & Employee Experience

• Support employee engagement, recognition, wellness initiatives.
• Assist with the development and execution of employee events and culture-building activities.
• Encourage manager participation in employee engagement initiatives and surveys.
• Help foster a positive workplace culture aligned with Gray Collection's values.

HR Operations & Compliance

• Maintain employee files and HR documentation in accordance with company standards.
• Assist employees and managers with work permit applications and renewals, when required.
• Monitor compliance with Ontario employment legislation, health and safety requirements, company policies and agreement provisions.
• Prepare HR reports and maintain workforce metrics as required.
• Participate in the implementation of HR programs, processes, and special projects.

QUALIFICATIONS

• Bachelor’s degree in human resources, Industrial Relations, Business Administration, or a related field.
• Two (2) to four (4) years of progressive Human Resources experience in a generalist capacity.
• Experience within the hospitality, hotel, restaurant, or service industry is considered an asset.
• Experience handling employee relations matters and workplace investigations.
• Sound knowledge of Ontario employment legislation, labour relations principles, human rights legislation, and occupational health and safety requirements.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to build credibility and influence stakeholders at all levels of the organization.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office Suite and HRIS systems.
• Bilingualism (English and French) is considered a strong asset.

WORKING CONDITIONS

• Based primarily at the Ottawa hotel location.
• Supports both hotel and restaurant operations.
• Occasional travel to Montreal may be required for meetings, training, and corporate initiatives.
• Flexibility to support operational requirements outside regular business hours when necessary.