HUD/SOAR Program Supervisor

002 Sea Mar Community Health Center; Vancouver; On-site; CAD 119,000 - 154,000; Full time

Job summary

Sea Mar Community Health Centers seeks a HUD/SOAR Supervisor to oversee HUD Housing and SOAR programs, supervise HUD Housing Case Managers and SOAR personnel, and coordinate with program leaders to ensure high-quality client services.

The role emphasizes direct client services, staff supervision, data quality, and adherence to federal, state, and Sea Mar requirements within a multi-facility network.

Qualifications

• Experience supervising HUD Housing and SOAR programs.
• Ability to supervise case managers and support staff.
• Knowledge of HIPAA confidentiality requirements.

Responsibilities

• Supervise the HUD and SOAR program.
• Review and approve the case manager's documentation.
• Ensure staff maintains weekly service hours and monthly productivity.
• Ensure client retention and treatment success.
• Maintain a positive relationship with referral agencies and partners.

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary

The HUD/SOAR Supervisor oversees the HUD Housing and SOAR programs. This individual supervises the HUD Housing Case Managers and SOAR personnel in all phases of their work, provides direct services to clients, conducts all SOAR trainings and supervises permanent supportive housing contracts. The person in this position also supervises the HUD and SOAR support staff in the implementation of systems, and coordinates with the Behavioral Health Program Manager (Community Support Services) regarding administrative and clinical management procedures relating to clients. The HUD and SOAR Supervisor is responsible for the overall quality and effectiveness of the agency's HUD and SOAR programs, and has oversight of professional services provided by the agency.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.

• Supervise the HUD and SOAR program.
• Participate in interviewing and selecting candidates for employment, training employees, planning, assigning and directing work/caseloads for employees. Reviewing client charts to ensure compliance with BHO, DBHR, and TJC (The Joint Commission) requirements.
• Provide individual and group supervision to all HUD and SOAR case managers and program staff working on your site.
• Review and approve the case manager's documentation, as appropriate.
• In partnership with the manager, ensure staff meets their weekly service hours and monthly productivity requirements.
• In collaboration with the manager, ensure staff has full caseloads and that caseloads are adequately distributed among all staff.
• Ensure client retention and treatment success.
• Ensure all staff follows the Sea Mar patient-centered model.
• Conduct weekly file reviews and implement appropriate corrective actions to ensure files meet Federal, State, County, and Sea Mar requirements. Report all findings to the Program Manager and, as appropriate, to the Sea Mar - CSNW Behavioral Health Director.
• In collaboration with the manager, ensure QI reports are completed on a timely manner.
• Maintain a positive relationship with the BHO and referral agencies.
• Promote the program to community based agencies, faith communities, social services agencies, criminal justice institutions, community health centers, schools, and any other potential referral agency.
• In collaboration with the manager, ensure clinical staff submits daily collected data and daily data entry in the regional data system. Ensure data timeliness and accuracy.
• In partnership with the Program Manager, ensure client information is protected and that all employees follow the HIPPA confidentiality requirements.
• Work in partnership with the Program Manager to ensure high quality of care for all Sea Mar patients.
• Ensure daily completion of electronic progress notes. Review and approve electronic progress notes, when necessary, in a timely fashion.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrate knowledge of the principles of growth and development over the life span.
• Able to identify and categorize each patient's age-specific grouping of needs, such as those for inf