Hub Supervisor

Canpar Express; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Canpar Express in Toronto, ON, is seeking a hands-on Supervisor to manage the late afternoon/evening HUB operations, overseeing 30+ hourly staff from 5pm to 1:30am, with flexible hours during vacations.

You will lead recruitment, training, scheduling, safety, and KPI tracking, ensuring timely processing of freight, effective labor allocation, and strong customer service in a unionized environment.

Qualifications

• Proven leadership and ability to manage 30+ staff.
• Strong communication and problem-solving skills.
• Proficient in MS Office (Word/Excel) and data handling.
• Experience in a unionized warehouse environment preferred.
• Ability to allocate labour resources to changing workloads.

Responsibilities

• Recruit, orient, train, schedule and coach operations staff.
• Establish productivity, quality and cost metrics to hit targets.
• Ensure timely distribution of inbound/outbound freight per standards.
• Prepare management reports (schedules, attendance, payroll, incidents).
• Oversee scanning technology implementation and usage.
• Lead safety, security and policy compliance across the HUB.

Skills

Excel

Outlook 365

Written communication

Time management

Leadership

Team coordination

Job description

Canpar Express is a subsidiary of TFI International, a key player in Canada’s logistics sector. Canpar, founded in 1976, specializes in small parcel delivery with over 1,700 employees and 55 terminals nationwide. Contributes to TFI’s annual revenue exceeding $10 plus billion (CAD). We leverage a vast network to deliver efficient and reliable services across the country, emphasizing customer satisfaction and operational excellence.

POSITION OVERVIEW:

The Supervisor provides “hands-on” proactive management of the employees engaged in the daily handling of packages and freight, within prescribed policies and time frames. This position is responsible for the late afternoon/evening HUB operations of Canpar Express in Toronto, ON. This Supervisor currently manages 30+ hourly warehouse staff daily 5pm to 1:30am. On occasions of vacation coverage and operational needs the hours will flex inside the range of the Toronto HUB operations.

Competitive salary and benefits are offered to the applicant who can demonstrate strong leadership characteristics, proven dependability, resourcefulness, and customer service care. A successful applicant for this position will require the following skills and attributes:

• Competent with Excel Spread sheet data analysis, Outlook 365, and Windows Word.
• Strong communication and written skills
• Excellent time management and organizational skills.
• Confident critical thinker who can allocate labour resources to quickly address changing workflow and volumes throughout the shift.
• Able to work in a fast-paced and hectic work environment.
• Able to multitask and solve problems in a team atmosphere to reach all goals and targets.
• Able to lead and motivate large groups of employees to complete multi step tasks accurately and on time within a Unionized work environment
• This supervisor position reports to the Toronto Operations Manager for direction, support and guidance. On the job training is provided as needed and follow up coaching/mentoring through face-to-face meetings with your manager and or conference calls are all part of the continuing onboarding that you will receive while working in this position.

MAJOR ACTIVITIES/RESPONSIBILITIES:

• Recruits, orients, trains, schedules, manages and recommends discipline/coaching and training for all operations staff.
• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB reports, load quality), equipment management.
• Ensures successful implementation & continued application of scanning technology.
• Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating condition at all times. Schedules maintenance.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Hub Manager re: final responses.
• Establishes/maintains a proactive security program to safeguard the company’s physical assets.
• Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).
• Reorganize operations as necessary to meet operation changes & emergencies.
• Addresses Customer complaints in a professional, expedient manner.
• Performs other duties as assigned.

ACCOUNTABILITIES/RESULTS:

• Ensure all required freight/mail is sorted accurately and processed on time.
• Identify and address root causes (not just treat symptoms) of service failures.
• Ensure targets are met daily with respect to productivity and service levels.
• Diagnose root cause and implement necessary corrective actions to correct all fails.
• Hiring and staffing of all positions in the HUB.
• Ensure compliance with company policy and procedures are met by staff.
• Improve/reduce operational costs.
• Reduce WCB claims through coaching/mentoring and Health and Safety Training

MINIMUM QUALIFICATIONS:

• Excellent interpersonal skills.
• No Criminal Record (for which a pardon has not been granted).
• Demonstrated leadership, analysis & problem-solving skills.
• PC skills (Basic Word processing & spreadsheet analysis).
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Demonstrated time management, organization skills and excellent people skills.
• Manage multiple activities/deadlines/reports.
• Demonstrated leadership skills.
• Demonstrated ability to be assertive and respectful while ensuring compliances are met.

PREFERRED QUALIFICATIONS:

The following are preferred qualifications, but not mandatory requirements.

• Warehouse operations and Employee management experience in courier or closely related industry.
• Prior working experience with quality/process improvement initiatives.
• Working experience with scheduling and meeting deadlines and solving problems on the run.
• Proven ability to work through employees, training, and process/policy to attain goals.
• Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.

Canpar Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities.