HSR- Night Auditor

Horseshoe Valley Resort; Barrie; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Career mobility opportunities

Affiliated Resorts perks

Job summary

Horseshoe Resort in Barrie, Ontario is seeking a Night Auditor to welcome guests, register arrivals on the overnight shift, and balance the day’s revenue and PM folios. You will work at the Front Desk, answer questions about the resort and local area, and ensure guest safety and satisfaction throughout the night.

The ideal candidate has customer service experience, can work independently, stays energized during night hours, and communicates effectively with other departments to resolve issues

Qualifications

• Friendly and outgoing personality.
• Experience in customer service and cashier roles.
• Ability to work independently.
• Strong organization and multitasking skills.
• Able to stand on your feet for extended periods.

Responsibilities

• Welcome and register guests on arrival and assign rooms in a professional and pleasant manner.
• Monitor and respond to emergency lines and follow Health and Safety procedures.
• Be familiar with hotel functions/events and communicate them to guests.
• Balance internal PM folios and prepare audit reports.
• Set wake up calls and ensure the Close Day process is completed.

Skills

Friendly and outgoing

Customer service experience

Cashier experience

Independent worker

Organizational skills

Job description

Who We Are:

At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

Position Summary:

Night Auditors welcome and register guests as they arrive in the hotel on the overnight shift. They work on the Front Desk and are knowledgeable about the Resort and its services to answer guest inquiries. Night Auditors follow processes and guidelines to produce revenue and sales reports. They are also energetic and friendly to welcome guests checking-in late and to solve special requests or any problems that arise. Just like all Horseshoe Resort Colleagues, Night Auditors are responsible for ensuring the health and safety of themselves, fellow colleagues and guests.

Duties & Responsibilities:

• Welcome and register guests as they arrive and assign them rooms in a professional and pleasant manner
• Emergency Calls: monitor and respond to the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling 911 and filling out supporting documentation)
• Be familiarized with all functions and events occurring in the hotel and on Horseshoe Resort property every day and communicate that to guests upon arrival
• Become well familiarized with general and special rates, plans, and packages
• Ensure that all special requests or problems are routed to the appropriate areas and follow up with each accordingly
• Respond to guest inquiries and give information about Resort and surrounding area
• Follow the night audit guidelines
• Set wake up calls
• Balance internal PM folios
• Ensure “Close Day” has been successfully completed
• Maintain float
• Preparing audit reports for accounting

Qualifications:

• Friendly and outgoing personality
• Previous experience in customer service and cashier roles
• Must be able to work independently
• Proven organization and multi tasking skills
• Able to stand on your feet for extended periods of time.

Our Commitments to You:

• Supportive Experience-Our goal is to provide our guests with an exceptional experience and we are just as committed to ensuring that your experience is equally exceptional. We strive to create a positive and inclusive workplace where our employees feel valued and heard.
• Value-Added Perks- As part of our team you will enjoy exclusive employee discounts and special offers on accommodations, dining and amenities at any of our affiliated Resorts which include Muskoka Bay Resort and Deerhurst Resort.
• Career Mobility- With multiple properties within the Freed Hotels & Resorts portfolio, we provide opportunities to explore different roles, locations and career paths within the organization, giving you the flexibility and ability to shape your career journey.

Visa Requirements

Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.