HR Service Desk Pro: Employee Support Expert

Enbridge; Edmonton; Presencial; CAD 57.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Paid maternity and parental leave

Retirement savings plan with companys

Paid time off and holidays

Employee and Family Assistance Program

Wellness Program

FlexWork hybrid option

Descripción de la vacante

Enbridge is seeking an Employee Services Rep to deliver high-quality customer service to employees through phone, chat, and email channels. You will handle inquiries related to payroll, benefits, pensions, and HR policies, ensuring accurate data and timely resolutions.

You will use Workday, Neocase, and other HR tools, documenting all interactions and maintaining audit trails while collaborating with Payroll, Benefits, and Pension teams. Fluency in English is required, French is a plus.

Formación

• Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma.
• Strong customer service orientation with ability to manage high volume, multi-channel inquiries.
• Experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar).
• Excellent written and verbal communication skills; ability to explain complex HR concepts clearly.
• Strong judgment, problem solving, and decision making skills.

Responsabilidades

• Serve as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events.
• Investigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting SLAs; escalate complex matters as needed.
• Guide employees and leaders in using Workday, Mya, and other HR tools, promoting self-service and support with personal information updates, banking details, time entry, and benefits elections.
• Document interactions, investigations, and supporting information in HR systems; pull reports and assist with DSARs and audits.
• Handle sensitive information per privacy/SOX rules and collaborate with payroll, benefits, pension, and other HR teams.
• Identify recurring issues and contribute to knowledge bases, training materials, and process improvements.

Educación

College diploma in HR or related field

Herramientas

Workday

Neocase

Descripción del empleo

Enbridge is seeking an Employee Services Rep to deliver high-quality customer service to employees through phone, chat, and email channels. You will handle inquiries related to payroll, benefits, pensions, and HR policies, ensuring accurate data and timely resolutions.

You will use Workday, Neocase, and other HR tools, documenting all interactions and maintaining audit trails while collaborating with Payroll, Benefits, and Pension teams. Fluency in English is required, French is a plus.