HR & Payroll Support Specialist

Aerotek; Calgary; Hybrid; CAD 25,000 - 39,000; Full time

Job summary

Aerotek in Calgary is hiring a Customer Support Associate to join our team. You will serve contract employees, clients, and local sales teams with HR, payroll, and benefits support, acting as the primary liaison with the corporate office on accounting matters.

The role requires strong organizational skills, clear communication, and a proactive approach to resolving payroll and billing issues. You will work in a fast-paced environment, handling timecards, audits, and participant inquiries to

Qualifications

• BA/BS degree in Human Resources, Business, and Accounting preferred.
• 2+ years experience in a customer service related position.
• Ability to priorities, organize, problem solve and meet deadlines and goals.
• Ability to communication effectively and provide proper follow up.

Responsibilities

• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Managing timecard audit and collection in PeopleSoft and AHCS.
• Time and Audit Billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Resolution of all spread and commission related issues.
• Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
• Managing the Unemployment Process including claims and hearings.
• Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
• Managing the processing of payroll (sort, stuff and mail).
• Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.).
• Managing all filing.
• Ensuring an adequate supply of Pre Employment Packets are on hand.
• Completing pre employment paperwork with contractors.
• Managing contractor and internal benefits program.
• Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
• Audit of New Starts reports.
• Managing the HR folder process.
• Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
• Managing the use of DHL or FEDEX.
• Ensuring the timely processing of Tax Credit Forms.
• Ensuring adequate levels of administrative and galley supplies.
• Managing P Card account.

Skills

Customer service

Education

BA/BS in HR, Business and Accounting

Job description

Aerotek in Calgary is hiring a Customer Support Associate to join our team. You will serve contract employees, clients, and local sales teams with HR, payroll, and benefits support, acting as the primary liaison with the corporate office on accounting matters.

The role requires strong organizational skills, clear communication, and a proactive approach to resolving payroll and billing issues. You will work in a fast-paced environment, handling timecards, audits, and participant inquiries to