HR Operations Coordinator: Process & Compliance

Intelcom | Dragonfly; Montreal (administrative region); On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

On-site gym with a personal trainer

Employer-provided lunch options

Group insurance

RRSP plan

Care & Well‑Being Activities

Job summary

Intelcom | Dragonfly is seeking an HR administrative professional to support day-to-day HR operations across our Montreal-area team. The role focuses on document production, ticketing, inquiries, reporting, and data integrity in Workday and related systems.

You will collaborate with HR Generalists, ensure compliance with policies, and help drive process improvements while delivering high-quality service in both English and French.

Qualifications

• 1–3 years HR administrative experience.
• Proficient in Workday, Dayforce, and Microsoft Office.
• Bilingual in English and French (location-based).
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Produce HR documents: employment confirmation letters, file follow-ups, promotions, transfers, terminations.
• HR Ticketing (Workday) & Shared Inbox Management.
• Answer employee inquiries: leaves, policies, and other employment conditions.
• Generate weekly reports: departures, terminations, and related HR metrics.
• Maintain trackers and dashboards: datasets, forms, and HR monitoring tools.
• Coordinate exit interviews: send questionnaires, update dashboards, manage exit files.
• Audit organizational data: correct subordination links and titles in Workday org charts.
• Collaborate with HR Generalists with various requests (not limited to; Accommodation, Health & Safety, Workers Compensation).
• Audit and manage permits, SINs and visas: validate documentation and ensure compliance.
• Provide recommendations: suggest improvements and collaborate on HR initiatives.
• Collaborate with HRIS and Payroll team.
• Support occupational health and safety: follow-ups and communications.
• Accommodation measures are available for individuals with disabilities throughout our recruitment process.

Skills

HR administration

Organizational skills

Time management

Prioritization

Team collaboration

Bilingual English/French

Tools

Workday

Dayforce

Microsoft Office

Job description

Intelcom | Dragonfly is seeking an HR administrative professional to support day-to-day HR operations across our Montreal-area team. The role focuses on document production, ticketing, inquiries, reporting, and data integrity in Workday and related systems.

You will collaborate with HR Generalists, ensure compliance with policies, and help drive process improvements while delivering high-quality service in both English and French.