HR Operations Advisor: Drive People & Process Excellence

Kelly; Calgary; On-site; CAD 77,000 - 94,000; Full time

Benefits offered by this job

4% vacation pay

Job summary

Kelly in Calgary, Alberta seeks an experienced HR Operations Advisor to provide business-facing HR support to assigned client groups. This role partners with leaders, resolves complex employee matters, leverages HR systems, and contributes to continuous improvement initiatives.

You will guide on HR policies, procedures, and programs while ensuring effective delivery of HR services and operational excellence.

Qualifications

• Minimum 2 years of progressive HR operations experience in a business-facing HR role
• Post-secondary education in Human Resources, Business, Commerce, or a related discipline
• Strong understanding of HR policies, procedures, and employee lifecycle processes
• Ability to manage multiple priorities and resolve complex issues effectively
• Legally authorized to work in Canada

Responsibilities

• Act as the primary HR Advisory contact for assigned client groups
• Provide guidance on HR policies, procedures, and employee-related matters
• Manage and resolve Tier 2 HR inquiries and cases through established case management systems
• Support leaders, employees, and HR partners with timely and accurate HR advice
• Maintain HR documentation, including policies, process guides, FAQs, and templates
• Utilize HR systems such as Workday, SAP, and ServiceNow to manage employee lifecycle transactions
• Ensure data accuracy, confidentiality, and compliance with privacy legislation and internal standards
• Identify opportunities to improve HR processes and service delivery
• Participate in HR operational projects and continuous improvement initiatives

Skills

HR advisory

Policy knowledge

Case management

Multitasking

Education

Post-secondary education in HR/Business/Commerce

Tools

Workday

SAP

ServiceNow

Job description

Kelly in Calgary, Alberta seeks an experienced HR Operations Advisor to provide business-facing HR support to assigned client groups. This role partners with leaders, resolves complex employee matters, leverages HR systems, and contributes to continuous improvement initiatives.

You will guide on HR policies, procedures, and programs while ensuring effective delivery of HR services and operational excellence.