HR Manager

Joey Restaurant Group; Vancouver; On-site; CAD 93,000 - 136,000; Full time

Job summary

A leading restaurant group is seeking a Human Resources Manager who will act as the main contact for People & Culture inquiries, managing employee relations effectively. This in-office full-time position focuses on enhancing P&C processes while ensuring compliance with workplace standards and fostering trust. Ideal candidates will have over 8 years of relevant experience, with strong leadership and problem-solving skills that drive operational efficiencies and support team collaboration.

Benefits

Competitive extended health plan

Mental and Physical health support plans

Tuition & Education subsidy opportunities

50% off Food & Beverages at JOEY Restaurant locations

Qualifications

• Minimum 8+ years of HR or Employee Relations experience.
• Advanced proficiency in Microsoft Office and data tools.
• Experience handling workplace complaints and investigations.

Responsibilities

• Act as primary contact for employee inquiries and concerns.
• Lead and train partners on people processes.
• Evaluate P&C processes to enhance efficiency and compliance.

Skills

Critical thinking

Problem-solving

Communication

Empathy

Discretion

Education

Post-secondary education

Legal experience or law degree

Tools

Microsoft Office

Job description

As a Human Resources Manager,you will act as the primary point of contact for People & Culture (P&C) inquiries, providing accurate information and connecting partners (employees) with the right resources. You will collaborate closely with the Operations team, lead and train partners on people-processes, and handle partner concerns with professionalism. Your responsibilities will also include evaluating and improving P&C processes to enhance efficiency, ensuring regulatory compliance, and managing complaints and also requests such as accommodations, leave, and Freedom of Information inquiries.

You are a strategic thinker and empathetic leader, balancing operational oversight with the human side of leadership. You thrive in a fast-paced environment, bring clarity to complex challenges, and support your team in building a workplace that inspires trust and belonging.

Wage Range
$93,000 - $136,000

Within this range, individual pay is determined by a number of factors including job level, skillset, work experience, and peer compensation. The upper range is typically reserved with candidates with demonstrated expertise directly relevant to handling HR workplace complaints in multiple provinces across the country and with leadership experience.

Responsibilities

• Acting as the first point of contact for all employee P&C inquiries, providing the correct resources and information

• Liaise and communicate with the Operations team

• Leading and training people processes and handling complaints

• Evaluating and creating P&C efficiency processes and training

• Ensuring regulatory compliance

• Handling FOI requests

• Handling the accommodation/leave process for all employees and interface with our benefits and payroll team on individual cases

• Identify and mitigate risks related to HR processes and task handling

• Processing and tracking employee changes including new hires, promotions, changes, terminations and assisting or organizing onboarding to ensure new hires are fully equipped on their first day and receive proper training for their role

• Usual P&C administrative tasks including employment contracts and preparing termination letters and guiding and providing advice on same

• Assist the P&C team, including managing Generalists and Coordinator, with work matters

• Supporting and managing P&C initiatives and programs

• Maintain policies and guidelines in accordance with relevant employment standards and privacy legislation as well as company needs

• Keep current with relevant employment legislative changes

• Perform other such functions or responsibilities as may be delegated

Requirements

• Minimum of 8+ years of relevant experience working in HR or Employee Relations, including handling workplace complaints, workplace investigations

• Skilled in managing investigations and sensitive employee situations with discretion and sound judgment

• Advanced proficiency in Microsoft Office and data tools

• Excellent judgment in handling Employee Relations matters and assessing outcomes, approaching matters with empathy and practicality while also striking the right balance between employee experience and business priorities

• Proficiency in leveraging decision thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions and implement data- driven iteration cycles that measurably enhance engagement and retention

• Role is a full-time position, in-office

• Candidate must be eligible to work in Canada

Preference may be given to applications with;

• Prior work experience conducting internal complaint investigations and familiarity with HR relevant legislation

• Post-secondary education

• Legal experience or law degree

• Three of more years of leadership and management experience

• Experience in the service/hospitality industry

• CPHR designation

• Demonstrated experience with HRIS systems, compliance management, and health & safety legislation.

Core Competencies

• You have strong critical thinking and problem-solving capabilities, including the ability to recognize nuances and making thoughtful decisions for operational efficiencies.

• You maintain confidentiality and privacy at all times, handling sensitive matters and sensitive employee information with the upmost integrity.

• You work autonomously, collaboratively and prioritize workload effectively.

• You do well in a fast- paced environment, adaptable to shift prioritiesand are agile and resilient when faced with change, ambiguity and novel situations.

• Your attitude is “we / not I” and you work effectively with others including collaborating with cross-functional partners and the team to build a better employee experience.

• You have a strong attention to detail.

• You have strong communication and written skills.

Benefits

• Competitive extended health plan

• Industry partner incentives

• Mental and Physical health support plans

• Tuition & Education and Professional Accreditation subsidy opportunities

• Recruiting & Referral bonus programs

• Ongoing Leadership Development Courses

• Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, SALTLIK or Earls Restaurant location