Senior Manager, Human Resources

Horizon Recruitment Inc.; Richmond; On-site; CAD 110,000 - 135,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Manager, Human Resources to lead HR operations at a dynamic, service-driven company in Richmond, BC. The successful candidate will shape HR strategy, ensuring effective employee experiences and compliance in a fast-paced environment. This role requires strong HR leadership, particularly in hospitality and unionized settings, with a solid understanding of BC employment law. If you have over 7 years of HR experience and are passionate about optimizing HR processes, this is the opportunity for you.

Qualifications

• 7+ years of progressive HR experience in hospitality or service-based environments.
• Direct experience in managing labour relations.
• Strong working knowledge of BC employment law and human rights legislation.

Responsibilities

• Lead HR strategy and execution for a workforce of 200+ employees.
• Manage labour relations, including grievances and negotiations.
• Implement programs to drive employee engagement and performance.

Skills

Leadership

Communication

Conflict Resolution

Education

HR designation (CPHR or equivalent)

Tools

HRIS platforms

Job description

Just HRis recruiting for aSenior Manager, Human Resourcesto lead HR operations for a complex, service-driven business with a diverse and mobile workforce based in Richmond, BC. This is a high-impact leadership role where you’ll help shape HR strategy for a fast growing capital intensive business. Your mandate is will be to ensure the day-to-day employee experience remains strong and compliant. The successful candidate will bring a balanced mix of hospitality insight, labour relations expertise, and the ability to work hands-on in a fast-paced, dynamic environment.

Responsibilities:

• Lead all aspects of HR strategy and execution for a workforce of approximately 200+ employees
• Partner closely with operational leaders to support team effectiveness, engagement, and workforce planning
• Manage labour relations, including union contract administration, grievances, and negotiations
• Provide guidance and oversight on recruitment, onboarding, and workforce transitions
• Promote and maintain HR compliance with employment standards, policies, and collective agreements
• Implement programs that drive employee engagement, retention, and performance
• Act as a trusted advisor to management on people-related issues and risk mitigation
• Lead or support workplace investigations, ensuring fair outcomes and proper documentation
• Review and optimize HR processes, documentation, and system use for improved efficiency
• Deliver training and coaching to leaders and employees on HR policies and best practices
• Monitor workforce trends and provide insights to senior leadership for proactive planning
• Support coordination with internal teams to promote a safe, inclusive, and respectful workplace

Requirements:

• 7+ years of progressive HR experience, including leadership roles within service-based or hospitality environments
• Solid background in unionized settings, with direct experience managing labour relations matters
• Comfortable working in a hands-on, operationally focused environment
• Strong working knowledge of BC employment law, human rights legislation, and collective agreements
• Excellent communication, interpersonal, and conflict resolution skills
• Experience supporting large, shift-based teams with varying workforce needs
• Proven ability to build relationships across all levels of an organization
• Familiarity with HRIS platforms and HR process optimization
• HR designation (CPHR or equivalent) is preferred
• Must be able to work on-site in Richmond on a daily basis

Remuneration:

• Base Salary: $110K - 135K, plus bonus

Only candidates eligible to work in Canada will be considered

Just HR is a specialized Human Resources recruitment and search firm with seven practice areas: General HR, Compensation & Benefits, Talent Acquisition, Learning & Organizational Development, Labour & Employee Relations, HRIS, Health & Safety.