HR Generalist

Paymentus; Richmond Hill; On-site; CAD 65,000 - 90,000; Full time

Job summary

Paymentus is hiring an HR Generalist in Ontario to collaborate with senior HR management across designated regions. You will oversee benefits, onboarding, recruitment, performance management, policy implementation, and compliance with ESA, OHRC, and AODA.

This role requires a bachelor's degree with 3–5 years HR experience (or a master's with 2 years, or 7 years total), CHRP preferred, and strong knowledge of Ontario employment law. Proficiency in UKG/UltiPro and MS Office is essential.

Qualifications

• Solid knowledge of Ontario's employment law, HR policies, and HR operational processes.
• Ability to manage competing priorities with attention to detail in a fast-paced environment.
• Excellent written and verbal communication with cross-functional collaboration.
• Hands-on experience with HRIS such as UKG/UltiPro and MS Office.

Responsibilities

• Administers HR plans and procedures for organization personnel; helps develop policies.
• Maintains Employee Handbook and ESA/OHRC/AODA compliance.
• Supports department goals, systems, and processes.
• Manages compensation program and performance reviews; assists benefits processing.
• Conducts leadership development, onboarding, and career-pathing programs.
• Handles employee relations, conflict resolution, and exit interviews.
• Administers short-term disability, ESA leaves, and accommodation processes.
• Maintains HRIS records and reports; ensures regulatory compliance.
• Coordinates Health & Safety program and JHSC liaison; handles WSIB matters.

Skills

Ontario employment law

HR policies

HR operational processes

prioritization & multitasking

communication skills

collaborative relationships

HRIS experience

Microsoft Office

Education

Bachelor's degree + 3-5 years HR

Tools

UKG/UltiPro

Microsoft Office Suite

Job description

The Human Resource Generalist is responsible for performing HR-related duties on a professional level and works closely with senior HR management in supporting designated geographic regions. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action/employment equity and employment law compliance.

Essential Functions

• Administers various human resource plans and procedures for all organization personnel; assists in developing and implementing company policies and procedures.
• Prepares and maintains the Employee Handbook and policy manual, ensuring compliance with Ontario's Employment Standards Act (ESA), the Ontario Human Rights Code, and AODA standards.
• Participates in developing department goals, objectives, systems and processes
• Administers the compensation program and monitors the performance review process, making revisions as necessary.
• Assists with benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.
• Conducts Leadership development training program; conducts new-employee orientations; assists with development of and monitors career- pathing program.
• Handles employee relations counseling, workplace conflict resolutions and exit interviews.
• Manages short term disability claims, statutory leaves under the Employment Standards Act (ESA), and medical accommodations in accordance with the Ontario Human Rights Code and AODA.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.
• Maintains human resource information system records and compiles reports from the database.
• Maintains compliance with federal, state/provincial and local employment and benefits laws and regulations.
• Coordinates and maintains Health and Safety program in compliance with the Occupational Health and Safety Act, acts as a point of contact for the Joint Health and Safety Committee (JHSC) and manages WSIB claim, and return to work accommodations.

Education

• A bachelor's degree and three to five years of HR experience, or a master's degree in HR management and two years of experience in the HR field, or seven years of experience in the HR field, or any similar combination of education and experience.
• Professional designation (CHRP) preferred or actively in progress.

Experience & Skills

• Solid knowledge of Ontario's employment law, HR policies, and HR operational processes.
• Proven ability to manage competing priorities with exceptional attention to detail and accuracy in a fast-paced environment.
• Excellent written and verbal communication skills, with a track record of building collaborative relationships across diverse teams and departments.
• Hands-on experience with HR Information Systems (HRIS) such as UKG/UltiPro along with advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Little to no travel is expected for this position.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.