HR Business Partner

Questrade Financial Group; Toronto; Hybrid; CAD 75,000 - 105,000; Full time

Job summary

Join a diverse and inclusive team at a prominent financial services firm as an HR Business Partner. This role involves aligning HR strategies with business objectives and playing a vital role in employee relations and organizational development. You will collaborate with leadership, drive performance management, and support a culture of continuous growth and improvement. If you have a passion for fostering high-performing teams and possess strong HR expertise, this is the opportunity for you.

Benefits

Health & wellbeing resources

Paid vacation, personal, and sick days

Competitive compensation and benefits packages

Career growth and development opportunities

Contributions to community causes

Qualifications

• 5+ years of HR experience focused on client-facing organizations, preferably in financial services.
• CHRP designation preferred.
• Experience in performance management and organizational development.

Responsibilities

• Serve as primary HR point of contact for Directors in Sales & Service.
• Develop and implement HR strategies aligned with business goals.
• Analyze HR metrics to identify improvement opportunities.

Skills

Communication

Interpersonal Skills

Relationship Building

Collaboration

Proactive Approach

Analytical Skills

Presentation Skills

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

HRIS systems (preferably Dayforce)

Job description

Join to apply for the HR Business Partner role at Questrade Financial Group

Join to apply for the HR Business Partner role at Questrade Financial Group

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment
  
  
  

We’re looking for our next HR Business Partner. Could It Be You?

As an HR Business Partner, you will play a pivotal role in aligning HR strategies with business objectives, supporting the Chief Client Officer’s leadership team. Reporting to the Director, People & Culture, you will provide dedicated HR partnership to Directors and People Leaders within QFG’s Sales and Service function, focusing on employee relations, talent management, performance management, and organizational development. Your ability to understand the unique needs of client/customer facing organizations, including contact center teams, quality, coaching, training, sales, and service, will be essential to fostering a high-performing and engaged working environment.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Serve as the primary HR point of contact for Directors and other people leaders within Sales & Service.
• Collaborate with the Director, People & Culture, to develop and implement HR strategies that support the achievement of business goals for the Sales and Service function.
• Partner with people leaders to address employee relations issues, conduct investigations, and ensure fair and consistent application of company policies.
• In collaboration with the Talent Acquisition team, manage the TA process ensuring alignment with business needs.
• Support performance management processes, including goal setting, performance reviews, and development planning, to drive employee performance and development.
• Facilitate organizational development initiatives, including training, on such topics related to change management, team building, people leader enablement sessions, and leadership development, to enhance organizational effectiveness.
• Analyze HR metrics and trends related to the supported client groups to identify opportunities for improvement and develop proactive solutions.
• Ensure compliance with employment laws and regulations in all HR practices.
• Maintains an awareness of emerging trends and best practices in HR and liaises with HR peers to ensure policies and procedures stay current and market competitive
• Other duties as assigned, including contributing to strategic HR project work.
  
  
  

So are YOU our next HR Business Partner? You are if you…

• Have a bachelor's degree in Human Resources, Business Administration, or a related field.
• Have 5+ years of HR experience, with a focus on supporting client-facing organizations, preferably within the financial services/technology industry. Preference for candidates with call centre experience.
• Have the CHRP designation.
• Have sound knowledge of HR principles, practices, and employment laws. Job Evaluation experience is a plus!
• Have excellent communication, interpersonal, and relationship-building skills.
• Have demonstrated ability to influence and partner with mid-sr level leaders and their teams.
• Have a proven track record of successfully managing employee relations issues.
• Have experience with performance management, and organizational development, with significant employee relations experience in a contact centre/client facing environment.
• Have proficiency in HRIS systems, preferably Dayforce.
• Have the ability to garner trust and provide sound counsel and coaching
• Are collaborative, proactive and results oriented
• Have strong presentation and group facilitation skills
• Thrive in a fast-paced environment and can easily navigate ambiguity
• Have advanced communication skills - verbal and written
  
  
  

Additional Information…

• Please note: This role will be required to be in office 3 days a week
  
  
  

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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