HR Business Partner

TSA The Salvation Army TSA; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Salvation Army is seeking an HR Specialist to drive HR strategy, support performance management, and assist with onboarding and investigations. Ideal candidates will possess a strong HR background and demonstrate effective communication and organizational skills. This role is pivotal in fostering positive relationships and ensuring compliance with HR regulations. Enjoy a comprehensive benefits package and a fulfilling work environment while making a meaningful impact in the community.

Benefits

Health and dental benefits

Paid vacation and sick time

RRSP contributions

Professional development opportunities

Work-life flexibility

Qualifications

• Minimum 5 years of progressive HR experience.
• Knowledge of HR legislation and regulations.
• Experience in labor relations is an asset.

Responsibilities

• Implement HR strategies and policies.
• Support performance management cycles.
• Conduct HR investigations and resolve complaints.

Skills

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Education

University degree in social sciences or HR

Working towards valid HR designation (CPHR)

Tools

HR information systems (Workday)

Job description

time left to apply End Date: June 24, 2025 (11 days left to apply)

job requisition id JR101204

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The incumbent executes the HR strategy, tailoring solutions to Divisional/ MU needs, deliver mission partner solutions and programs at the MU-level and support performance management and mission partner cycles. They also support leaders with specialized HR advice and collaborate with the Service Centre on escalated inquiries and transactions.

ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.
HR Strategy
• Collaborate with senior management to implement HR strategies, policies and programs that align with the organization's goals
• Effectively communicate HR policies and programs to management and people leaders enabling them in resolving issues and making informed people decisions throughout the organization.
• Assist in identifying the measures and metrics required to evaluate the effectiveness of HR strategies
• Providing regular inputs for improvement of HR policies and programs

Job Description Management
• Support in requesting a new job description
• Collaborate with stakeholders to determine if a job description exists within Workday; where a job description does not exist within Workday, work with leaders to develop the job description using existing tools and templates
• Leverage existing, standardized templates and job description details
• Work with leaders on job descriptions as input to job evaluation and re-evaluation
• Publish the job descriptions

Performance Management
• Assist in the implementation of the performance management cycle. Communicate performance management timelines to stakeholders in a clear and timely manner and support in the delivery of communications, where required Identify the measures and metrics needed to assess program and process effectiveness for performance management to ensure the program is being used effectively and opportunities for improvement are being addressed
• Measure program/service effectiveness at MU locations by analyzing quantitative and qualitative data and comparing results against expected objectives and scorecards for performance management
• Support in relaying the relationship between performance and compensation differentiation
Support Managers and Directors in effectively managing the performance review cycle, including the development and implementation of performance improvement plans

ER/LR
• Respond to ad-hoc leader and employee questions/complaints related to employee & labour relations
• Liaise feedback from people leaders to the Healthy Workplace CoE to offer MU-specific insights that ensure preparedness for collective bargaining and strikes.
• Pending signed CBA, support the interpretation of new collective bargaining terms and communicate to the appropriate leaders and members of the HR Organization to ensure all changes are implemented accurately, effectively and in a timely manner.
• Collaborate with CoE to determine the grievance strategy for mediation/arbitration. Take the appropriate steps to resolve grievances. Work with the CoE to review grievances, and evaluate if any additional support is required.
• Participate with the CoE in mediations /arbitrations with Union partners and administer and store grievance documentation.
• Mitigate organizational people risks and ensure HR compliance with local legislation and regulatory requirements
• Receive, manage, and resolve misconduct, non-compliance, and support in steps for corrective action from Managers, Directors, and / or the Union. Review and assess cases or investigations outcomes.
• Notify the CoE and support by taking the appropriate steps identified to manage the misconduct, instance of non-compliance, and / or steps to take corrective action.
• Support Managers/Directors in determining the appropriate corrective action (i.e., settlement, terminations, suspensions, etc.). Record the corrective action approach taken. Monitor and record progress for future evaluation.
• Support and finalize investigations to determine appropriate corrective action for misconduct/non-compliance (i.e. terminations, suspensions, etc.)
• Support investigations into the appeals cases and reasoning behind original decisions

Workplace Investigation
• Support Managers and Directors with conducting HR investigations to uncover possible details regarding employee misconducts and complaints.
• Implement an investigations plan in alignment with the processes and policies established by the Center of Excellence and Collective Bargaining Agreements. Gather relevant information and evidence to conduct investigations, as required and record, update, store the case details. Discuss investigations report with key stakeholders.
• Notify key stakeholders of the outcome, devise an action plan and update the case with resolution notes and close, when applicable.

HR Program Onboarding
• Review the available training programs, analyze their relevance and effectiveness, and make recommendations for appropriate training solutions based on the identified needs of MU Support in the delivery of the training programs to the designated Ministry Unit.
• Coordinate with the Specialist / Transaction Services (Tier 2A) to administer the training schedule, and distribute materials to the intended group
• review the post-training feedback, as collected by the Specialist / Transaction Services (Tier 2A)
Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:
• Participate on various ad hoc Committees
Internal: Develop and maintain connections with THQ Employee Benefits, THQ HR Operations and THQ Job Evaluation, THQ H&S & Workers Compensation
External: Service Canada Agents; Manulife Caseworkers/managers
• WorkSafe/AtWorkCare/WCB Case Managers

MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the Senior Human Relations Business Partner
Direct reports: none.

FINANCIAL AND MATERIAL MANAGEMENT:
• May provide input to the Senior HRBP regarding the Territorial annual business plan and budgets for Human Relations, aligned to THQ strategies as well as to Ministry Unit budgets
• Minimal involvement in financial decisions beyond personal credit card authorization level
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:
• Position mainly works from home but may need to work at a location when required
• Some travel is required for the purpose of meeting with clients, stakeholders, or off-site personnel/management

Education and Experience Qualifications:
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Alternative combination of education and Experience may be considered.
Education, Qualifications and Certifications:
• Completion of a university degree in social sciences, HR, or related field
• Completion or working towards completion of valid HR designation (i.e., CPHR)

Experience and Knowledge:
• Minimum 5 years progressive experience in a HR generalist role;
• Strong working knowledge of applicable HR legislation and regulations within the Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, Workplace Safety and Insurance Act, and all other applicable legislation and regulations
• Working knowledge of HR information systems; Workday preferred.
• Experience developing and maintaining processes to ensure efficiencies and effectiveness
• Proficient with computer and Microsoft applications.
• Labour relations experience an asset

Skills and Capabilities:
• Demonstrated effective communication, presentation, and interpersonal skills
• Flexible self-starter with the ability to multitask
• Strong organizational and time management skills
• Demonstrated aptitude in problem solving
• Ability to take initiative to leverage approaches for effectiveness and efficiency
• Strong attention to detail and accuracy
• Possess operational business acumen
• Self-directed with an ability to work cooperatively with other managers, community partners, and to create a working climate that is positive and mutually supportive.
• Adaptability: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
• Positively influence others to achieve results that are in the best interest of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

This position requires onsite support of 2 days a week at each location (Ottawa Booth Centre and Ottawa Grace Manor).

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.