HR Assistant – HR Shared Services (Fall 2026 Co-op)

Kibbi Technologies Inc.; Southwestern Ontario; Hybrid; CAD 26,000 - 36,000; Full time

Job summary

Definity is seeking an HR Assistant in HR Shared Services to deliver seamless HR operational support across the employee lifecycle from onboarding to offboarding, including payroll and leaves. This role emphasizes accuracy and confidentiality in a hybrid work environment.

You will process HR transactions in the HCM system, triage inquiries, and contribute to improvements in processes and data integrity while supporting projects and initiatives.

Qualifications

• Experience handling HR inquiries and delivering service.
• Experience with HR data entry and transaction processing.
• Strong communication and confidentiality.
• Ability to manage multiple tasks and adapt to changing priorities.

Responsibilities

• Triage and respond to HR inquiries, researching and collaborating with subject matter experts as needed.
• Execute HR transactions in the HCM system, ensuring data integrity and supporting lifecycle processes.
• Identify opportunities to enhance processes and positively impact the employee experience.
• Support key initiatives and projects as required.

Skills

Customer service

Communication

Organizational skills

Data entry

Education

Post-secondary education in Human Resources or Business

Tools

HRIS

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Work term: Fall 2026 (August start date preferred)

Work term length: 8 months

The Opportunity

As an HR Assistant, HR Shared Services, you’ll be a key contributor to delivering seamless HR operational support and outstanding service to employees across Definity. You’ll be part of a dynamic team that serves as the first point of contact for HR inquiries, offering guidance and efficient resolution across the full employee lifecycle—from onboarding to offboarding, including retirement, job changes, leaves of absence, payroll, and more.

You’ll also play an important role in maintaining the accuracy and integrity of our HCM system data and processes, ensuring a smooth and consistent employee experience.

What You’ll Do

• Triage and respond as required to HR inquiries, researching and collaborating with subject matter experts when needed.
• Execute specific HR transactions in the HCM system, ensuring data integrity to support employee life cycle processes focused on new hire processes.
• Identify opportunities to enhance processes and positively impact the employee experience.
• Support key initiatives/projects as required

Who You Are

• Highly organized, self-driven, and customer focused.
• A strong communicator with excellent interpersonal skills and a commitment to confidentiality.
• Detail-oriented and adaptable to shifting priorities.
• Skilled at problem-solving and implementing practical solutions.
• Comfortable managing multiple tasks and deadlines in a fast-paced environment.

What You Bring

• Post-secondary education in Human Resources or Business.

Did you know?

• We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work https://www.definityfinancial.com/sustainability/default.aspx!

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).