Housing Support Worker, FT

Dixon Hall; Toronto; On-site; CAD 56,000 - 68,000; Full time

Job summary

Dixon Hall in Toronto seeks a Housing Support Worker to help clients transition to long-term housing and maintain stability. You will work under the Housing Services department, supporting clients through planning, referrals, and advocacy with landlords and social services.

The role focuses on coordinating housing transitions, conducting home visits, and developing community programs to reduce homelessness. A degree or diploma in social services is required.

Qualifications

• Degree or diploma in social services or equivalent.
• Crisis intervention, de-escalation, counseling and advocacy skills.
• Excellent customer service, organizational and interpersonal skills.
• Strong written and verbal English communication; other languages an asset.

Responsibilities

• Transition to Housing and support clients to maintain housing stability.
• Coordinate housing preparation plans and connect clients to community services.
• Provide referrals and warm transfers to appropriate services as needed.
• Advocate for clients with landlords and social service providers.
• Arrange home visits, monitor client progress and document outcomes.
• Develop community-building activities and arrange for external programs.
• Maintain client files and provide information for funder reports.

Skills

Crisis intervention

De-escalation

Counseling

Advocacy

Customer service

Interpersonal skills

English language proficiency

Education

Degree or diploma in social services

Job description

Employment Type: Permanent, Full-Time
Department: Housing Services
Union: Included (CUPE Local 2497)
Salary: Level 3 - $29.87/hr
File #:26-HS-16
Posting Date:September 10, 2026
Posting Close:September 23, 2026

The Housing Support Worker will be working Monday to Friday 9:00 AM to 5:00 PM.

Position Summary

Reporting to the Manager, Supportive Housing Services, the Housing Support Worker will support the successful transition of clients to long-term housing and assist those clients to maintain stable housing.

Duties and Responsibilities

• Transition to Housing
• Support the transition of clients to appropriate housing.
• Develop and implement housing preparation plans for clients in collaboration with other Housing Support Workers.
• Assess client needs and align them with services and support in the community that will lead to a successful transition; provide referrals and warm transfers to appropriate services as required.
• Explore the neighbourhood with the client to familiarize them with key local resources.
• Stabilization in Housing
• Arrange and maintain regularly scheduled and intermittent home visits with clients.
• Connect clients with local resources and support services.
• Connect clients to professional services and social support networks in their community.
• Support tenants in maintaining their housing, including:
• Advocate for clients and liaise with property manager(s) and landlords.
• Advocate for clients with social service and financial support providers.
• Prevent evictions whenever possible.
• Assist clients to move to another unit or property in an organized, well-planned manner if eviction is unavoidable or the client has decided to move.
• Programming
• Support tenants and community members to develop and implement community-building activities and special events (e.g. community meals).
• Identify programming needs and arrange for external organizations, tenants, and/or community members to deliver programs (e.g. education on tenant rights and responsibilities, harm reduction supports, etc.)
• Design responsive community-based programs with community safety and stability in mind.
• Administration and Organizational Responsibilities
• Maintain appropriate documentation for statistics and client files.
• Provide information for funder reports as necessary.
• Maintain client files.
• Provide letters for clients.
• Escort clients to hospital, doctor appointments, court, etc., as requested.
• Work collaboratively with the shelter and housing team, other Dixon Hall staff, and volunteers.
• Operate in an effective, efficient and client-centredmanner to achieve the best outcomes for the client.
• Actively participate in departmental and agency meetings and events.
• Work under the guidance of the agency and program policies and procedures.
• Meet regularly with Manager to discuss individual, team, and the overall effectiveness of client services.
• Other duties as assigned.

Qualifications

• Degree or diploma in social services or equivalent.
• Previous experienceworking with people experiencing homelessness or who has challenges in obtaining and maintaining housing.
• Demonstrablecrisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
• Excellent customer service, organizational, and interpersonal skills.
• Strong written and verbal English language communication skills; other languages an asset.
• Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with clients, peers, and volunteers.
• Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
• Experience working with all levels of professionals in community agencies and government offices.
• Ability to collaborate with individuals, client groups, agencies, and other organisations.
• Ability to work independently and as part of a team.
• Emergency First Aid/CPR certification preferred
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at [e-mail] of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.