Intake Coordinator, FT

Dixon Hall; Toronto; On-site; CAD 34,000 - 48,000; Full time

Job summary

Dixon Hall in Toronto, Ontario, is seeking an Intake Coordinator to manage client intake, conduct interRAI CHA pre-screener assessments, and coordinate with partners. The role includes providing information to clients, caregivers and service providers, and maintaining an accurate database.

Reporting to the Manager, Comprehensive Intake and Care, you will ensure safety and customer service excellence. Working hours are Monday to Friday, 9:00 AM to 4:00 PM, with backup support in transportation as

Qualifications

• Post-Secondary education in Social Services, Gerontology or related field.
• Minimum of 3 years’ experience with vulnerable or high-risk populations, including seniors and those who are underhoused.
• Excellent communication skills (written & verbal) and strong assessment abilities.

Responsibilities

• Receive and review referrals and requests.
• Screen and assess client eligibility for services and provide guidance.
• Inform clients, caregivers and providers; route to appropriate programs.
• Complete interRAI CHA pre-screener and basic intake assessments.
• Maintain client database and support transportation program as backup.
• Collaborate with coordinators and partner organizations to initiate services.

Skills

Communication skills

Assessment skills

Organizational skills

Flexibility

Teamwork

Second language asset

MS Office proficiency

AlayaCare knowledge

Education

Post-secondary education in Social Services or Gerontology

Tools

MS Office

AlayaCare

First Aid/CPR asset

Job description

Employment Type: Full-time, Contract
Department: Seniors Services
Union: Included (CUPE)
Salary: $29.87/hr (Level 3)
File #: 26-SCY-25
Posting Date: September 14, 2026
Posting Close: September 21, 2026
Reason for vacancy: Replacement

Position Summary
Reporting to the Manager, Comprehensive Intake and Care, the Intake Coordinator is responsible for the overall tasks involved with client intake conducting interRAI CHA pre-screener assessments, communicating effectively with internal and external resources, collecting statistical information, maintaining an accurate, relevant database. The position also provides backup support in the transportation program.

The Intake Coordinator is required to perform their duties in a manner consistent with Dixon Hall’s Mission, Vision and Values, ensure safety, and demonstrate customer service excellence.

The working hours are Monday to Friday: 9:00 AM to 4:00 PM.

Duties and Responsibilities
Program Delivery

• Receive and review referrals & requests
• Screen and assess clients’ eligibility for services and programs; provide consultation regarding appropriateness of services
• Provide information to clients, caregivers, community members and service providers
• Direct referrals to appropriate programs & services in the department or other community support agencies as necessary
• Complete interRAI CHA pre-screener and basic intake assessments
• Review and/or check the RMR system and Dove Care for referrals
• Collaborate with program coordinators to initiate service
• Coordinate with other partner organizations and internal resources
• Department outreach, networking and program development

Administration

• Establish and maintain statistical records which track referral sources and services/support to which clients are referred
• Complete digital intake documents and create initial client file in database
• Completed intake and client file is triaged and communicated to appropriate program staff
• Provide information for funder reports as necessary

Organizational Responsibilities

• Work collaboratively with other Dixon Hall staff and departments and volunteers
• Operate in an effective, efficient and client focused manner
• Actively participate in department and agency meetings and events
• Work under the guidance of the agency and program policies and procedures, including the Mission, Vision and Values of Dixon Hall and the agency’s strategic direction.
• Develop positive relationships with referring agencies, outreach engagements and inter-agency networking tables
• Meet regularly with manager to discuss individual, team and program effectiveness
• Undertake other tasks and responsibilities as assigned within the purview of the job description

Qualifications

• Post-Secondary education in Social Services, Gerontology or a related field
• A minimum of 3 years’ experience working with vulnerable or high-risk populations including seniors, adults with disabilities and/or with mental health issues, and individuals who are underhoused.
• Excellent communication skills (written & verbal).
• Strong assessment skills.
• Knowledge of community-based programs and services
• Ability to work independently and co-operatively both in consultation & jointly with others.
• Strong organizational and planning skills.
• Flexibility.
• A second language is a definite asset.
• Understanding and knowledge of the housing and health sector and services.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing situations and needs.
• Intermediate level of computer literacy utilizing MS Office applications.
• Knowledge of AlayaCare will be considered an asset.
• First Aid/CPR certification will be considered an asset.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at [email protected] of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.