Housing Support Specialist – Case Management & Advocacy

The Home Depot Canada; St. Catharines; On-site; CAD 41,000 - 47,000; Full time

Benefits offered by this job

Extended health benefits

Professional development

Job summary

Good Shepherd is seeking a dedicated professional to support residents transitioning into housing and maintaining stability. You will deliver one-to-one assistance, counselling, and advocacy with a focus on harm reduction and health access, in a community-integrated setting.

Responsibilities include developing resident-driven activities, maintaining records, and collaborating with partners to enhance quality of life. A health/human services background and strong communication are essential.

Qualifications

• Post-secondary degree or diploma in a health or human services field
• Minimum 2 years of experience with homelessness, mental health challenges, or substance use
• Knowledge of community resources and health/human services systems
• Understanding of Harm Reduction and overdose prevention
• Ability to employ community development approaches
• Excellent interpersonal and conflict resolution skills
• Superior written and spoken communication skills
• Proficient computer skills in various software
• Fluency in a language other than English is an asset
• CPR certification or willingness to be certified
• Valid Driver’s license preferred

Responsibilities

• Deliver one-to-one housing transition support
• Provide supportive counselling, case management, crisis intervention, conflict resolution, and advocacy
• Provide harm reduction education and overdose prevention resources
• Assist residents in accessing medical care, mental health services, and withdrawal management programs
• Work with community partners to provide coordinated support
• Identify community needs and contribute to resident-driven programs
• Encourage resident participation through committees and community events
• Maintain confidential documentation and required reports
• Ensure compliance with health and safety policies and act according to Health and Safety regulations

Skills

Interpersonal skills

Conflict resolution

Written & spoken communication

Computer skills

Harm reduction understanding

Education

Post-secondary degree or diploma in health/human services

Tools

CPR certification

Valid driver’s license

Job description

Good Shepherd is seeking a dedicated professional to support residents transitioning into housing and maintaining stability. You will deliver one-to-one assistance, counselling, and advocacy with a focus on harm reduction and health access, in a community-integrated setting.

Responsibilities include developing resident-driven activities, maintaining records, and collaborating with partners to enhance quality of life. A health/human services background and strong communication are essential.