Housing Services Coordinator

Good Shepherd; Hamilton; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Extended Health Benefits

Education & Professional Development

Employee Assistance Program (EAP)

Positive atmosphere

Job summary

Good Shepherd Centres is hiring a Property Management Assistant within the Housing Department to support tenants, coordinate property management duties, and assist Maintenance Managers. You will handle inquiries, maintain records, and coordinate pest control, moves, and signings.

The role requires strong knowledge of HSA/RTA, legislative interpretation, and excellent communication. Proficiency in Excel/Word and Arcori is preferred; CPR/First Aid & WHMIS are an asset.

Qualifications

• Minimum 5 years' experience and/or training in a related area.
• Post-secondary education or equivalent combination of education and experience.
• Knowledge of the Housing Services Act (HSA) and Residential Tenancies Act (RTA), including RGI administration, landlord/tenant rights and responsibilities, notice procedures, and compliance requirements.
• Ability to interpret legislation and apply it accurately in rental administration and tenant relations.
• Excellent verbal and written communication, interpersonal, organizational, and problem-solving skills.
• Excellent computer skills, including Excel and Word; Arcori experience is an asset.
• Ability to adapt and work effectively in a fast-paced and changing environment.
• Creativity, flexibility, and strong attention to detail.
• Respectful, compassionate, culturally competent, and hospitable approach when working with tenants, staff, volunteers, and stakeholders.
• Responsive and available to meet the needs of others.
• CPR/First Aid and WHMIS certification.
• Commitment to Good Shepherd's Mission, Values, anti-racism/anti-oppression, and Harm Reduction framework.

Responsibilities

• Coordinate property management routines and provide administrative support to Property and Maintenance Managers.
• Respond to tenant inquiries by phone and in person and participate in tenant meetings as required.
• Maintain housing and organizational files, reports, records, keys, and fob logs.
• Coordinate pest control activities, including notices, follow-up, treatment recommendations, and monthly tracking reports.
• Liaise with tenants and service contractors as requested by Managers.
• Conduct unit turnover and annual inspections with Property/Maintenance Managers; coordinate repairs, maintenance, and work orders.
• Prepare lease signing packages and conduct lease signings in the absence of the Property Manager.
• Prepare tenant correspondence and relevant Landlord and Tenant Board (LTB) forms as requested.
• Coordinate move-in/move-out processes and notify Finance as required.
• Assist with service requests, work orders, bank deposits, and budget/expenditure tracking during peak periods or staff absences.
• Provide coverage for essential Rental/Office Clerk duties when required.
• Gather information, prepare reports, and make recommendations regarding unit turnovers as directed.
• Support staff interview packages and candidate pre-screening as required.
• Facilitate cross-training and contribute to a strong, cohesive Housing Department.
• Archive Housing and Maintenance files and reports.
• Perform other related duties as assigned.

Skills

5+ years experience

Communication skills

Problem solving

Excel

Word

Arcori

Cultural competence

Attention to detail

CPR/First Aid

WHMIS

Education

Post-secondary education

Tools

Arcori

Job description

Good Shepherd Centres is hiring a Property Management Assistant within the Housing Department to support tenants, coordinate property management duties, and assist Maintenance Managers. You will handle inquiries, maintain records, and coordinate pest control, moves, and signings.

The role requires strong knowledge of HSA/RTA, legislative interpretation, and excellent communication. Proficiency in Excel/Word and Arcori is preferred; CPR/First Aid & WHMIS are an asset.