Housing Navigator

Blue Door; Newmarket; On-site; CAD 31,000 - 34,000; Full time

Job summary

Blue Door is seeking a Housing Navigator in Newmarket, Ontario. The role supports clients experiencing homelessness by assisting intake, goal setting, referrals, and crisis intervention within the agency’s policies. Overnight shifts require strict confidentiality and adherence to CPI practices.

Responsibilities include record-keeping, counselling, and coordinating with program areas. A minimum SSW or two-year college diploma in human services is required, with experience in homelessness and

Qualifications

• Minimum SSW or 2-year college diploma in a human services program.
• Experience working with the homeless or similar population.
• Excellent interpersonal, verbal and written communication skills.
• Fluency in a second language or lived experience.
• Experience in telephone and in-person counselling.
• Demonstrated ability to work independently and as an effective team member.
• Understanding and delivery of anti-oppressive practices.
• Ability to deal effectively with conflict and crisis.
• Operate with a flexible work schedule.
• CPI, CPR and First Aid Certification
• Reliable vehicle, valid driving license and insurance.

Responsibilities

• Provides appropriate professional understanding and intervention in response to emotional, behavioral, physical needs of clients.
• Maintains and supervises established routines and procedures.
• Assists residents to establish and achieve individualized goals
• Maintains confidentiality of residents.
• Participates in design and implementation of program activities.
• Participates in research/evaluation/quality assurance activities that would enhance the efficiency and/or effectiveness of service delivery.
• Fosters positive relationships with community Provides support to all agency program areas as requested.
• Participates in shift change and staff meetings as required, shares information in a respectful, non-judgmental manner.
• Exercises good judgement and discretion in dealing with confidential information.
• Completes all necessary documentation, including written records/reports and provides statistics as requested.
• Performs other organizational duties as assigned.
• Learn and understand health and safety standards, regulations, policies and procedures and comply with them

Skills

Interpersonal skills

Verbal and written communication

Counselling

Conflict resolution

Anti-oppressive practices

Flexible work schedule

Education

SSW or 2-year college diploma in human services

Job description

Title: Housing Navigator

Job Status: Full Time Permanent (Existing Position)

Job Region: All Blue Door Locations

Salary: $22.46/hour, plus $2/hour night shift premium

Schedule Details: 32-Hours per week, Overnight awake shifts

Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.

Job Summary

We are looking for Housing Navigators who will report to the Program Manager. You will assist in the operation of the programs in accordance with agency policies and procedures; maintain appropriate record keeping, complete intake/discharge forms, maintain security for clients/staff/facilities, goal setting and referrals to other resources, informal individual and group counselling, promote co-operative living, participate in housekeeping duties including food preparation and cleaning.

Responsibilities

• Provides appropriate professional understanding and intervention in response to emotional, behavioral, physical needs of clients.
• Maintains and supervises established routines and procedures.
• Assists residents to establish and achieve individualized goals
• Maintains confidentiality of residents.
• Participates in design and implementation of program activities.
• Participates in research/evaluation/quality assurance activities that would enhance the efficiency and/or effectiveness of service delivery.
• Fosters positive relationships with community Provides support to all agency program areas as requested.
• Participates in shift change and staff meetings as required, shares information in a respectful, non-judgmental manner.
• Exercises good judgement and discretion in dealing with confidential information.
• Completes all necessary documentation, including written records/reports and provides statistics as requested.
• Performs other organizational duties as assigned.
• Learn and understand health and safety standards, regulations, policies and procedures and comply with them

Respect and Professionalism

• Maintain professionalism in the workplace.
• Working cooperatively alongside and supporting all Blue Door team members and departments.
• Adherence to the mission, vision, policies and procedures of the agency.
• Able and willing to promote harm reduction practices in accordance with core standards.
• Attend internal staff meetings and staff training as required.
• Maintain the confidentiality of all client and agency information.
• Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
• Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
• Provides referrals and follow-up as necessary.
• Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health & Safety

• All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
• All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

• Minimum SSW or 2-year college diploma in a human services program.
• Experience working with the homeless or similar population.
• Excellent interpersonal, verbal and written communication skills.
• Fluency in a second language or lived experience.
• Experience in telephone and in-person counselling.
• Demonstrated ability to work independently and as an effective team member.
• Understanding and delivery of anti-oppressive practices.
• Ability to deal effectively with conflict and crisis.
• Operate with a flexible work schedule.
• CPI, CPR and First Aid Certification
• Reliable vehicle, valid driving license and insurance.

We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.

Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. Wepromote the principles of intersectional anti-racism and anti-oppression and adhereto the tenets of the Ontario Human Rights Code.We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door isa unionized work environment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.

Friday and Saturday, 11:00pm-7:00am, Sunday and Monday, 12:00am-8:00am

32 Hours per week