Housing Support Staff - Permanent Supportive Housing

Stonehenge-Therapeutic-Community-1; Guelph; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Enhanced vacation

Paid wellness days

Health and dental benefits

Shift premium for overnight hours

EAP for employees

RRSP matching

Rotational 10-hour shifts

Professional development opportunities

Job summary

Stonehenge Therapeutic Community in Guelph, Ontario, is hiring Housing Support Staff for a full-time on-site role within the PSH program. You will support tenants, facilitate psychoeducational activities, and help maintain a trauma-informed, harm-reduction approach.

Rotational 10-hour shifts include on-call duties, with premiums for overnight hours and some weekends/holidays. Qualifications include a relevant college diploma or degree in mental health or social services, plus at least six months

Qualifications

• College diploma or university degree relevant to mental health, addiction, or social services.
• Minimum six months of progressive experience in addictions or mental health; trauma-informed practice asset.
• Valid G Driver’s License with satisfactory MVR; willingness to transport clients when needed.

Responsibilities

• Provide mental health and crisis support to tenants.
• Support tenants in daily activities, outings, and visits.
• Lead and participate in programs; facilitate crisis intervention and supportive counseling.
• Administer documentation such as program notes and incident reports.
• Support health, safety, and transport needs for tenants as required.
• Attend mandatory trainings and on-call duties on rotation.

Skills

Crisis intervention

Mental health support

Communication

Interpersonal skills

Education

College Diploma or University Degree in mental health/addiction/Social Services

Job description

About the Role:

The Permanent Supportive Housing (PSH) Program provides a long-term, affordable housing solution with flexible and voluntary support services offered to support high-acuity individuals who are homeless with housing retention and independent living. This Support Staff role will work on-site, and is dedicated to serving tenants of the PSH Program located in Guelph.

The Housing Support Staff’s primary responsibilities are to ensure the mental and physical safety and wellbeing of the tenants in the program, support other staff with various needs, facilitate psychoeducational groups as needed, and complete various administrative tasks. Additionally, Housing Support Staff will assist with ensuring the trauma-informed and harm-reduction model is upheld at all times. Housing Support Staff will work rotational 10-hour shifts, on two teams. Hours of work include working days/evenings, or early overnight/late overnight. Staff working on the day/evening rotation, participate in a mandatory on-call rotation in addition to their regular hours of work (excluding overnight staff).

Compensation is enhanced when staff work overnight hours (shift premiums apply to specific overnight hours). Some weekend and holiday (stat holiday) work required as part of the rotation.

Role Type: FT Permanent

Hours of Work:

• 4 week rotation (7pm-5amx 2 weeks, 11pm-9am x 2 weeks)
• 7 shifts over 14 days on a rotational basis including working every second weekend

Why Work for Stonehenge?

• Enhanced vacation offered to all staff
• Paid wellness days
• Health and dental benefits (no employee co-pay)
• Shift Premium for hours worked overnight (currently + $5hr)
• Employee and Family Assistance Plan available to all staff
• RRSP Matching Plan available
• Rotational 10 hour shifts to provide for extended time off between shifts
• Enhanced compensation when working overnight hours
• Personal and professional development opportunities

Qualifications:

• Completion of a College Diploma or University Degree relevant to mental health, addiction, or Social Services
• Minimum six months of progressive experience in addictions or mental health; experience in concurrent disorders or trauma informed practice an asset
• Previous experience in housing support an asset
• Previous experience with justice-involved individuals preferred
• Food Handlers Certification is an asset
• Lived experience related to addictions and/or mental health an asset
• Valid G Driver’s License (G2 or greater) required
• Satisfactory Motor Vehicle Record required
• CSC Clearance conducted by PWGS Canada
• Standard First Aid/CPR Level C
• Reliable vehicle/own transportation required; willingness to transport clients to appointments in personal vehicle (overnights excluded)
• Mandatory on call duty, on a rotational basis (overnights excluded)
• Must be able to attend work (travel to PSH building) within an hour of notification, when on call (overnights excluded)

Role Overview:

Client and Program Support

• Support tenants in daily activities as well as outings and visits
• Provide mental health and crisis support
• Interact with tenants and support individual treatment plans
• Lead and participate in programs
• Facilitate crisis intervention and supportive counseling
• Facilitate recreational and psycho-educational program areas
• Provide access for tenants storing medication and complete related documentation
• Transportation of tenants off property to scheduled appointments, in support of program activities (outings) and to attend medical treatment on an as needed basis
• Support planned and unplanned tenant discharges
• On a rotational basis, provide on-call services during evenings and weekends (Full Time only; Overnight staff excluded)

Administrative Support

• Administrative supports for tenants
• Make referrals to internal and/or external programs or services, as appropriate
• Complete required documentation (example: program notes, Incident Reports, etc.)

Other Responsibilities

• Perform light housekeeping chores including laundry, clean staff offices, etc.
• Support Health and Safety practices
• Provide peer mentorship and coaching to the team
• Conduct/inform staff briefing in between shifts
• Attend all mandatory training programs and team meetings
• Receive delegation from Clinical Staff to support tenant Individual Support Plans
• Maintain professional boundaries and relationships

Posting closes October 9, 2026 at 4pm.

We look forward to meeting you!

Stonehenge Therapeutic Community accommodates the needs of applicants throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Human Rights legislation. Should you require it, accommodation can be made at any point, upon request.

Stonehenge Therapeutic Community recognizes that diversity strengthens our community. We are committed to promoting diversity, equity, and inclusion in our workforce. We believe in equitable opportunities for all and encourage cultural diversity as part of the recruitment and selection processes. We welcome applications from qualified individuals from diverse backgrounds, experiences, abilities, and perspectives to enrich our collective growth and learning.