Housing Manager - Services Client Services

Nunavik; Quebec; Hybrid; CAD 87,340,000 - 113,202,000; Full time

Benefits offered by this job

Group insurance

Pension plan with 7% RRSP contribution

Annual travel allowance

25 vacation days

16 statutory holidays

12 sick days

Job summary

Nunavik is seeking a Housing Manager to lead housing-related client services across Inuit communities. Reporting to the Community Coordinator, you will supervise tenant accounts, coordinate housing activities, and support the Housing Committee, ensuring timely delivery of services and accurate records.

You will lead a client services team, guide colleagues, and liaise with community partners to maintain quality daily services.

Qualifications

• Secondary V diploma or equivalent relevant experience.
• Training in administration, client services, housing services, or related field.
• Experience in coordination is an asset.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Provide information and assistance to tenants and applicants regarding housing services, applications, accounts, and procedures.
• Collect rent, issue receipts, follow up on arrears, and make payment arrangements when required.
• Maintain tenant files and housing records, and assist with required forms and documentation.
• Organize and support Housing Committee meetings.
• Follow up on vacant units, housing conditions, and renovation activities, and keep tenants informed when work affects their units.
• Provide day-to-day guidance and operational support to the Client Services team.
• Collaborate with other NHB departments and keep the Community Coordinator informed of activities, issues, and priorities.

Skills

Organizational skills

Planning

Prioritization

Communication

Interpersonal skills

Client service orientation

Team collaboration

Guidance to team

Multilingual communication

Education

Secondary V diploma

Training in administration / client services / housing services

Tools

Microsoft Office Suite

Job description

Housing Manager/
Services Client Services

Status: Permanent / Full-time (35hrs/week)

Department: Client Services

Direct supervisor: Community Coordinator

Working for an organization that serves the fourteen Inuit communities of Nunavik and supports housing services that directly impact families and residents. You will be part of a respectful, collaborative, and multicultural workplace where your role contributes to the quality of daily services.

Your Role

Reporting to the Community Coordinator, the Housing Manager ensures the effective delivery of housing-related client services within the community. You will support tenants and applicants, coordinate housing activities, follow up on tenant accounts and files, and support the Housing Committee.

You will also provide day-to-day support to the Client Services team and serve as a key resource for tenants, applicants, and community partners.

Responsibilities

• Provide information and assistance to tenants and applicants regarding housing services, applications, accounts, and procedures
• Collect rent, issue receipts, follow up on arrears, and make payment arrangements when required
• Maintain tenant files and housing records, and assist with required forms and documentation
• Organize and support Housing Committee meetings
• Follow up on vacant units, housing conditions, and renovation activities, and keep tenants informed when work affects their units
• Provide day-to-day guidance and operational support to the Client Services team
• Collaborate with other NHB departments and keep the Community Coordinator informed of activities, issues, and priorities

Required Profile

• Secondary V diploma or equivalent relevant experience
• Training Experience in administration, client services, housing services, or a related field
• Experience in coordination is an asset
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)

Skills

• Strong organizational and planning skills
• Ability to manage priorities
• Strong communication and interpersonal skills
• Strong client service orientation
• Ability to work independently and as part of a team
• Ability to provide guidance and support to team members
• Ability to speak and write fluently in two of three languages (English, French and Inuktitut).

Salary and Benefits

This position offers a competitive hourly base salary ranging from $34.83 to $45.15, depending on experience. Employees are eligible for an annual travel allowance of $13,719.30, an annual cost-of-living differential (CLD) of $14,365.54, and a food cargo allowance of $4,105.54 per year, in accordance with current policies and eligibility criteria.

The position also includes 25 vacation days, 16 statutory holidays, and 12 sick days per year, with the option to accumulate a bank of 70 hours (10 days). Group insurance and a pension plan with a 7% employer RRSP contribution are also offered.