Housing Coordinator

Housing Job Match; Vancouver; On-site; CAD 62,000 - 67,000; Full time

Benefits offered by this job

Employer-paid extended health benefits

Employee Assistance Program (EAP)

Job summary

PAL Vancouver is seeking a Housing Coordinator to manage tenant relations and tenancy administration across two sites in Vancouver. The role supports day-to-day operations, safety and maintenance in Coal Harbour and New Westminster, reporting to the Senior Housing Manager.

You will handle resident communications, compliance with tenancy laws, and coordinate with contractors while maintaining confidential records. This is a full-time position at 37.5 hours per week with a competitive salary.

Qualifications

• Two to five years of experience in not-for-profit housing.
• Working knowledge of the BC Residential Tenancy Act and tenancy procedures.
• Strong tenant relations, communication, conflict resolution and problem-solving skills.
• Ability to protect confidentiality and handle resident, financial and organizational information with discretion.
• Strong organization, numeracy and record-keeping skills; ability to manage competing priorities.

Responsibilities

• Provide respectful, responsive tenant service; document concerns, resolve conflicts, and elevate complex tenancy issues to the Senior Housing Manager.
• Prepare resident correspondence, RTB forms and tenancy notices; support compliance with the BC RTA.
• Maintain waitlists and confidential resident files; coordinate renewals, move-ins, move-outs and related records.
• Support rent collection and CAFT updates; track arrears and prepare regular arrears and occupancy reports.
• Coordinate keys, access devices, parking and CCTV records in line with privacy and PAL policies.

Skills

Tenant relations

Communication

Conflict resolution

Problem-solving

Confidentiality

Organization

Numeracy

Teamwork

Education

Post-secondary education preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Housing Coordinator

Full-time | 37.5 hours per week | $62,000-$67,000 per year

Reports directly to the Senior Housing Manager

Locations: Coal Harbour, Vancouver, and New Westminster

About PAL Vancouver

PAL Vancouver is a not-for-profit organization established more than 20 years ago. Our mission is to provide affordable housing for long-standing members of Metro Vancouver’s performing arts professions within a vibrant, creative community. We offer safe and affordable housing for members of the professional arts and allied industries at two sites: Coal Harbour in Vancouver (111 units) and New Westminster (65 units). Learn more at www.palvancouver.org

About the role

We are seeking an organized, approachable Housing Coordinator who builds positive tenant relationships and helps keep our housing communities safe and well maintained. Reporting directly to the Senior Housing Manager, you will support day-to-day tenancy administration, property maintenance and resident communications across both sites. You will work closely with residents, contractors and community contacts, respond promptly to concerns, and elevate matters that require management decisions.

Compensation and benefits

Annual salary of $62,000-$67,000.

• Employer-paid extended health benefits.
• Employee Assistance Program (EAP).

Key responsibilities

Administration and tenant relations

45% of the role

• Provide respectful, responsive tenant service; document concerns, help resolve conflicts, and follow through on agreed actions. Use sound judgment and elevate complex tenancy, safety or support concerns to the Senior Housing Manager.
• Prepare resident correspondence, Residential Tenancy Branch (RTB) forms and tenancy notices under the Senior Housing Manager’s direction. Support compliance with the BC Residential Tenancy Act (RTA), including lawful notice, service, entry and recordkeeping procedures.
• Maintain accurate waitlists and confidential resident files; coordinate annual rent-geared-to-income renewals, move-ins and move-outs, and related tenancy records.
• Support rent collection and CAFT updates; track arrears and follow-up actions, and prepare regular arrears, occupancy and vacancy reports for the Senior Housing Manager.
• Coordinate keys, electronic access devices, parking and locker allocations. Access, review and retain CCTV records only when authorized and in accordance with privacy requirements and PAL policies.

Maintenance and property operations

45% of the role

• Provide respectful, responsive tenant service; document concerns, help resolve conflicts, and follow through on agreed actions. Use sound judgment and elevate complex tenancy, safety or support concerns to the Senior Housing Manager.
• Prepare resident correspondence, Residential Tenancy Branch (RTB) forms and tenancy notices under the Senior Housing Manager’s direction. Support compliance with the BC Residential Tenancy Act (RTA), including lawful notice, service, entry and recordkeeping procedures.
• Maintain accurate waitlists and confidential resident files; coordinate annual rent-geared-to-income renewals, move-ins and move-outs, and related tenancy records.
• Support rent collection and CAFT updates; track arrears and follow-up actions, and prepare regular arrears, occupancy and vacancy reports for the Senior Housing Manager.
• Coordinate keys, electronic access devices, parking and locker allocations. Access, review and retain CCTV records only when authorized and in accordance with privacy requirements and PAL policies.

Communications and occasional support

10% of the role

• Prepare and deliver clear housing notices and resident updates electronically and in person; maintain current housing information on the website.
• Occasionally assist with approved social media content and monitoring, grant writing, and related administrative support as assigned. These duties support the core housing role.
• Other related duties may be assigned by the Senior Housing Manager.

Qualifications and skills

• Two to five years of experience in not-for-profit housing; post-secondary education preferred.
• Working knowledge of the BC Residential Tenancy Act and ability to apply tenancy procedures accurately under management direction.
• Strong tenant relations, communication, conflict resolution and problem-solving skills, with sensitivity to poverty, older adults and mental health concerns.
• Ability to protect confidentiality and handle resident, financial and organizational information with discretion.
• Strong organization, numeracy and record-keeping skills; ability to manage competing priorities, analyze information and work independently and as part of a team.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• First Aid Level 1 certification.
• Must be able to lift 30+ lbs.
• Valid BC driver's licence; access to a vehicle preferred. Ability to travel to and work at both sites.
• Ability to provide the limited after-hours relief coverage described below; legal eligibility to work in Canada.

Working conditions and relief coverage

The standard work week is 37.5 hours. The role requires work at both Coal Harbour and New Westminster, with occasional evening or weekend work for scheduled activities such as board or committee meetings.

After-hours emergency coverage is limited to assigned relief periods when the Senior Housing Manager is away. During those periods, the Housing Coordinator carries the emergency phone, triages urgent calls, follows established emergency procedures and escalation contacts, and records incidents for follow-up. The Senior Housing Manager will confirm the coverage dates, response expectations, and handover arrangements in advance wherever possible. The Senior Housing Manager handles routine, non-urgent requests during regular working hours. This role does not involve continuous after-hours availability outside assigned relief periods.

PAL Vancouver is committed to an inclusive, equitable, and accessible workplace. We welcome qualified applicants from all backgrounds.