Houseperson (Secondary Job Code) -RRCR

Great-Canadian-Entertainment-2; Richmond; On-site; CAD 32,000 - 42,000; Full time

Job summary

Great-Canadian-Entertainment-2 is seeking a Room Attendant to ensure rooms are clean, comfortable and welcoming. You will uphold high cleanliness standards, replenish amenities, and report maintenance needs while delivering warm, professional service to guests.

This role supports a housekeeping team and requires flexible availability, physical stamina, and a proactive, service-driven approach to guest experiences in a fast-paced environment.

Qualifications

• Flexible availability to work up to 40 hours per week including early mornings, weekends and holidays.
• Physical ability to stand for extended periods and lift up to 50 pounds.
• Previous housekeeping experience is an asset.
• Energetic, highly motivated, and committed to delivering exceptional service.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Service excellence with clear, timely, guest-focused communication.

Responsibilities

• Guest Room Care — Making beds, changing linens, vacuuming, and completing cleaning tasks per policies.
• Amenity Refresh — Providing fresh towels and toiletries and replenishing guest essentials.
• Inventory Support — Restocking supplies and maintaining par levels.
• Guest Assistance — Responding professionally and warmly to guest questions.

Skills

Flexible availability

Physical capability

Guest service orientation

Organization & multitasking

Attention to detail

Job description

As a Room Attendant, you'll play an essential role in creating memorable guest experiences by ensuring every room is clean, comfortable, and ready to welcome our guests. You'll take pride in maintaining exceptional cleanliness standards, thoughtfully replenishing amenities, and ensuring each room is presented to the highest quality. Working closely with a supportive team, you'll respond to guest requests with warmth and professionalism while identifying and reporting maintenance needs. This role is ideal for someone who enjoys staying active, pays close attention to detail, and takes satisfaction in delivering outstanding service. If you're dependable, energetic, and passionate about creating welcoming spaces where guests can relax and feel at home, we'd love to have you on our team.

Key Accountabilities

• Guest Room Care — Making beds, changing linens, vacuuming, and completing all cleaning tasks in alignment with established policies and procedures.
• Amenity Refresh — Providing rooms with fresh towels, toiletries, and replenishing guest essentials to ensure a seamless stay.
• Inventory Support — Restocking supplies and maintaining par levels as required.
• Guest Assistance — Responding to guest questions with professionalism, warmth, and a service ‑ oriented approach.
• Room Functionality Checks — Ensuring TVs, radios, lighting, and heating/cooling systems are in proper working order.
• Surface Care — Dusting and polishing furniture to maintain a polished, welcoming environment.
• Deep Cleaning — Scrubbing floors, walls, and windows as required to uphold cleanliness standards.
• Waste Management — Emptying and cleaning waste bins and ashtrays.
• Linen & Waste Removal — Transporting used linens and garbage to designated bins.
• Carpet Care — Shampooing carpets as directed.
• Issue Reporting — Reporting damages or maintenance concerns to the Team Leader or Manager promptly.
• Regulatory Compliance — Ensuring adherence to licensing laws, health and safety standards, and all statutory regulations.

Education & Qualifications

• Flexible Availability — Ability to work up to 40 hours per week across early mornings including weekends and holidays
• Physical Capability — Ability to stand for extended periods and lift to 50 pounds.
• Experience — Previous housekeeping experience considered an asset.
• Motivation & Energy — Energetic, highly motivated, and committed to delivering exceptional service.
• Organization & Multitasking — Highly organized with the ability to manage multiple priorities in a fast ‑ paced environment.
• Service Excellence — Ability to exceed guest expectations through timely, effective, and service ‑ oriented communication.

Work Environment Considerations

Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences.

This professional will be a support for a housekeeping team as a Houseperson.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.