Houseperson

Fairmont Hotels & Resorts; Richmond; On-site; CAD 37,000 - 51,000; Full time

Benefits offered by this job

Dry cleaning

Duty meal

Transit reimbursement

Free hotel stays

Staff dining

Hotel stay discounts

Job summary

Fairmont Vancouver Airport is seeking a diligent Houseperson to support our Housekeeping team. You will help prepare guest rooms and public spaces, maintain closets, and respond to guest requests, ensuring a welcoming environment for every traveler.

We offer a comprehensive benefits package, generous hourly wage of 32.00 CAD after probation, and perks including dry cleaning, staff dining, transit reimbursement, and hotel stay discounts across Accor properties.

Qualifications

• Experience in housekeeping is an asset.
• Excellent organization and time management.
• Able to work cohesively with colleagues with minimal supervision.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist Housekeeping to ensure guest rooms are prepared efficiently.
• Maintain inventory in Housekeeping closets.
• Respond to guests' requests for items (cribs, towels, etc.).
• Collect dirty linen, garbage and recyclables.
• Perform carpet and upholstery cleaning.
• Follow departmental policies and procedures.
• Report maintenance items.
• Provide overnight shift coverage when needed.
• Other duties as assigned.

Skills

Customer service

Organization

Teamwork

Job description

Company Description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What Is In It For You

• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities
• Generous Perks – complimentary dry cleaning, duty meal in our colleague dining room, transit reimbursement, complimentary hotel stay through Be Our Guest program
• Hotel & Dining Discounts – Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Comprehensive Benefits – extended medical, dental, vision, company-matched Pension Plan and more
• Paid time off including vacation, sick, holiday, and special leave
• Full hourly wage of $32.00, following the successful completion of probationary period

Job Description

Houseperson

An exceptional guest experience begins even before check-in and extends throughout every stay. As a Houseperson, the organizational support you provide to the Housekeeping team will ensure our guest rooms and public spaces are well equipped and welcoming – and our guests feel valued.

What You Will Be Doing

• Consistently offer professional, friendly and engaging service
• Ensure Housekeeping departmental standards are followed
• Assist Room Attendants to ensure guest rooms are prepared efficiently
• Maintain inventory in the Housekeeping closets
• Respond timely to guests’ special requests for miscellaneous items i.e.: cribs, cots, extra towels etc.
• Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
• Carpet and upholstery cleaning
• Follow departmental policies and procedures
• Report necessary maintenance items
• Must be able to provide overnight shift coverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous housekeeping experience is an asset
• Excellent organization skills and time management
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 40+ lbs
• Frequent kneeling, pushing, pulling, lifting

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS