Housekeeping Supervisor - Moxy Ottawa Downtown

Gexel Telecom International Inc.; Ottawa; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Marriott perks

Job summary

Moxy Ottawa Downtown is seeking a Rooms Supervisor to lead the housekeeping team, ensuring guest rooms reflect bold Moxy style and high standards with energy on every shift.

You will inspect rooms, coach attendants, and coordinate with the front desk to prepare arrivals while upholding safety and cleanliness. The role requires leadership and the ability to motivate a diverse team in a fast-paced hotel environment.

Qualifications

• Hotel housekeeping experience preferred.
• Experience supervising or training housekeeping staff is a plus.
• Strong understanding of cleaning procedures and sanitation standards.

Responsibilities

• Lead daily room inspections and ensure standards.
• Coach and develop the housekeeping team.
• Coordinate with front desk to prepare rooms for arrivals.
• Maintain stock of amenities and supplies.

Skills

Leadership

Staff supervision

Guest service

Communication

Education

High school diploma or equivalent

Tools

Housekeeping management systems

Brand standards

Job description

RIMAP Hospitality, founded in 2007, is one of Montreal's biggest hospitality players. We’re proud to manage globally recognized brands like Marriott, Hilton, and IHG.

At Moxy, we’re driven by bold creativity and a passion for shaking up the guest experience.

We’re looking for a Rooms Supervisor who brings leadership, hustle, and a playful spirit to every shift. If putting a fresh spin on guest service and energizing the crew sound like your vibe, step into Moxy Ottawa is ready for you!

GENERAL SUMMARY:

Moxy is hospitality on high energy. We believe room presentation is more than crisp linens—it’s a show of personality, service, and fun. As Rooms Supervisor, you'll lead the housekeeping crew to ensure guest rooms pop with style, quality, and that signature Moxy spirit. Get ready to keep standards sky-high and bring fresh ideas to the table.

WHO YOU ARE

Experience

• High school diploma or equivalent required.
• Previous housekeeping experience in a hotel setting preferred.
• Strong understanding of cleaning procedures, sanitation protocols, and housekeeping standards.
• Experience supervising or training housekeeping staff is a big plus.
• Ability to work solo and with the crew in a fast-paced environment.

Preferred Extras

• Ready for flexible shifts: weekends, holidays, evenings.
• Familiar with Marriott brand standards and housekeeping management systems.
• Great communicator, pro collaborator, natural motivator.
• Bilingual (English/French) an asset.
• Pre-opening, grand opening, and launch skills bring the energy.

Physical Requirements

• Stand, walk, and move for long periods (up to 8 hours/shift).
• Lift/carry up to 50 lbs and push/pull housekeeping carts.
• Bending, reaching, kneeling, and repetitive motion.
• Comfortable working with cleaning chemicals and in varied settings.

Personality counts. We want a crew leader who’s approachable, upbeat, and ready to keep Moxy’s vibe strong all day.

WHAT YOU'LL DO

Lead with Energy

• Conduct daily room inspections to keep cleanliness and style levels next-level.
• Champion feedback and guidance for your team to bring out their best work.
• Knock quality targets out of the park, replenish guest amenities, linens, and supplies to brand standards.

Rock the Crew

• Assign tasks, coach room attendants, and support fresh training on Moxy service standards.
• Celebrate wins, motivate the crew, and make teamwork the heart of every shift.

Delight the Guests

• Jump in on guest requests, resolve issues with personality and efficiency.
• Sync up with the front desk to keep rooms ready for guest arrivals surprises welcome!
• Help create stays guests rave about, from seamless service to bold style.

Keep it Stocked and Safe

• Monitor housekeeping supplies, linens, and storage never run low.
• Report missing/damaged items and coordinate with the Assistant Housekeeper to get what you need.
• Stick to safe handling, storage, and use of all materials and equipment.

Own Compliance and Collaboration

• Follow all health, safety, and sanitation regulations like a pro.
• Keep sharp on chemical and equipment handling.
• Flag issues and work with maintenance, security, and other departments for speedy solutions.
• Join daily huddles and energize the team with Moxy mantras.
• Keep communication open with managers, departments, and crew.

WHY YOU'LL LOVE IT HERE

• Competitive benefits and Marriott perksvalue that lasts.
• A fast, fun workplace where individuality is celebrated, and teamwork wins.
• Be part of bringing the first Moxy energy to Ottawa making hospitality playful, vibrant, and unforgettable.
• Real opportunities to grow within RIMAP Hospitality.
• The satisfaction of knowing your work turns every guest room into a highlight of their stay.

At Moxy Ottawa Downtown, leading rooms is not just a job—it’s a stage. If you’re all about showing energy, creativity, and personality, let’s make some noise.

Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.