Housekeeping Supervisor Full Time

Cherry Valley Hotel; Halifax; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Westin Nova Scotian in Halifax, NS is seeking a Housekeeping Supervisor to lead daily operations, uphold high cleanliness standards, and mentor a team to deliver exceptional guest experiences.

You will supervise staff, organize daily room assignments, coordinate with Guest Services and Maintenance, and ensure safety and brand standards are met.

This role requires prior hotel housekeeping supervisory experience and a solid commitment to teamwork and efficiency.

Qualifications

• Prior housekeeping experience required, with a minimum of 2-3 years in a hotel environment; previous supervisory experience strongly preferred
• Strong knowledge of housekeeping operations, cleaning procedures, and equipment
• Ability to lead, train, and motivate a diverse team in a fast-paced environment

Responsibilities

• Supervise and ensure completion of all housekeeping staff duties, maintaining high cleanliness and service standards throughout the hotel
• Inspect a minimum of 40 rooms per shift to ensure cleanliness, quality, and adherence to brand standards
• Inspect all assigned guest rooms daily, identify deficiencies, and ensure timely correction and re-inspection
• Prepare daily room assignments and adjust workloads based on operational needs
• Maintain accurate logs of requests, room status updates, and departmental communications
• Collaborate with Guest Services to resolve room discrepancies and verify rooms when required
• Submit and follow up on maintenance requests to ensure timely resolution of issues
• Monitor housekeeping carts, closets, and supply levels to ensure organization and readiness for each shift
• Conduct inspections of public areas, offices, laundry facilities, and back-of-house spaces to maintain cleanliness standards
• Oversee laundry operations, ensuring proper use of equipment, avoiding overloading, and maintaining cleanliness and safety practices
• Ensure proper key control procedures are followed at all times
• Assist in recruiting, training, scheduling, coaching, and evaluating housekeeping staff performance
• Step in to clean a min of 15 guest rooms or assist the team during high occupancy or staffing shortages
• Perform other duties as assigned by management to support the overall success and efficiency of the housekeeping department

Job description

Westin Nova Scotian
1181 Hollis St
Halifax, NS B3H2P6, CAN

Description

Housekeeping Supervisor

You are vital to the success of your department because you know CLEAN. You understand what it takes for a hotel to deliver an exceptional guest experience, and you take pride in maintaining the highest housekeeping standards. You support leadership in bringing that vision to life while working alongside your team to ensure every room and public space reflects excellence. You lead by example, especially when guiding new team members, and help create a culture of accountability, efficiency, and pride.

• Be a Role Model Lead by example by actively participating in daily operations including cleaning, inspecting, and supporting your team. Provide hands-on training, coaching, and guidance to ensure all team members understand and meet hotel standards.


• Be Detail-Oriented Conduct thorough inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and presentation meet or exceed expectations. Identify deficiencies, provide feedback, and ensure corrections are completed promptly.


• Be an Effective Leader Supervise housekeeping staff, assist with training and onboarding, and support performance management through coaching, communication, and accountability. Foster a positive and productive team environment.


• Be Organized & Efficient Coordinate daily room assignments, track progress, log requests, and ensure timely completion of all housekeeping duties. Assist with scheduling and payroll preparation as needed.


• Be a Communication Hub Maintain clear and timely communication with Guest Services, Maintenance, and Management regarding room status, maintenance needs, and operational updates.


• Be Safety & Standards Focused Ensure compliance with all hotel policies, safety procedures, and cleanliness standards. Monitor proper use of equipment, chemicals, and key control procedures.

Job Requirements

• Prior housekeeping experience required, with a minimum of 2-3 years in a hotel environment; previous supervisory experience strongly preferred


• Strong knowledge of housekeeping operations, cleaning procedures, and equipment


• Ability to lead, train, and motivate a diverse team in a fast-paced environment


• Medium work - ability to exert up to 50 lbs occasionally and up to 20 lbs frequently


• Ability to stand, walk, bend, kneel, stretch, twist, and reach for extended periods


• Strong attention to detail, organizational skills, and ability to multitask effectively


• Excellent communication and problem-solving skills


• Reliable attendance and flexibility to work varied shifts, including weekends and holidays


• Ability to work Early Mornings and Evening Shifts


• Willing to clean a minimum of 15 rooms per shifts as needed during staff shortages or high hotel occupancy

Job Duties

• Supervise and ensure completion of all housekeeping staff duties, maintaining high cleanliness and service standards throughout the hotel


• Inspect a minimum of 40 rooms per shift to ensure cleanliness, quality, and adherence to brand standards


• Inspect all assigned guest rooms daily, identify deficiencies, and ensure timely correction and re-inspection


• Prepare daily room assignments and adjust workloads based on operational needs


• Maintain accurate logs of requests, room status updates, and departmental communications


• Collaborate with Guest Services to resolve room discrepancies and physically verify rooms when required


• Submit and follow up on maintenance requests to ensure timely resolution of issues


• Monitor housekeeping carts, closets, and supply levels to ensure organization and readiness for each shift


• Conduct inspections of public areas, offices, laundry facilities, and back-of-house spaces to maintain cleanliness standards


• Oversee laundry operations, ensuring proper use of equipment, avoiding overloading, and maintaining cleanliness and safety practices


• Ensure proper key control procedures are followed at all times


• Assist in recruiting, training, scheduling, coaching, and evaluating housekeeping staff performance


• Step in to clean a min of 15 guest rooms or assist the team during high occupancy or staffing shortages


• Perform other duties as assigned by management to support the overall success and efficiency of the housekeeping department