Housekeeping Supervisor

Accor Hotels; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that redefines hospitality with a commitment to sustainability and diversity. As a Housekeeping Supervisor, you will lead a dedicated team to maintain the highest standards of cleanliness and service in a luxury environment. This role offers the chance to shape the future of luxury hospitality while enjoying generous perks, including discounts at hotels worldwide and comprehensive benefits. If you are passionate about excellence and thrive in a dynamic team, this is the opportunity for you!

Benefits

Colleague Travel Discount Program

Food & Beverage Discounts

Transit Reimbursement Program

Subsidized Meal during Shift

Comprehensive Benefits

50% off Dining

Free Stay through Be Our Guest Program

Qualifications

• 1+ year experience as a Housekeeping Supervisor in a luxury hotel.
• Strong leadership skills and ability to manage multiple tasks effectively.

Responsibilities

• Ensure cleanliness and high standards across all rooms.
• Coach and develop team members while promoting a positive work environment.

Skills

Housekeeping Management

Interpersonal Communication

Time Management

Attention to Detail

Leadership

Problem Solving

Education

High School Diploma

Experience in Luxury Hotels

Tools

Opera Cloud

HotSOS

REX Systems

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay, $30.31 per hour following 90 days of service

*full-time and part-time status colleagues

Job Description

Housekeeping Supervisor
You will play a pivotal role within our Housekeeping department working alongside a fantastic team. If you 'dream of clean' have a keen attention to detail and love working with people, this is the role for you!

What you will be doing:

• Ensure the greatest attention to detail and the highest standards for overall cleanliness
• Inspect approximately 50 rooms in line with brand standards
• Ownership of individual sections and maintenance of rooms cleanliness. Reporting any issues in rooms pertaining to Engineering
• Ensure high morale and productivity levels through training, development and ongoing communication, including performance reviews and corrective action and counseling sessions
• Coach employees and support an environment of teamwork and recognition by leading by example
• Suggest and implement ideas to improve service delivery by streamlining procedures and combining resources to remove obstacles
• Building strong relationships with all departments, in particular Engineering, Front Office, and Food & Beverage
• Actively seek feedback from colleagues and guests, following up and taking action to improve GSI and Colleague Engagement Survey results
• Actively participate in Fairmont’s environmental program and department specific initiatives in working towards sustainable operations
• Health & Safety conscious and actively involved in maintaining a safe work environment. Ensure all Health & Safety standards are met, procedures followed, and colleagues have the correct knowledge and tools to work safely
• Actively support and participate in Housekeeping and hotel vision objectives
• Uphold the highest standard of internal and external customer service at all times
• Assist in making up rooms when needed.
• Promote positive colleague relations by maintaining an environment of open communication, trust, and mutual respect.
• Perform any other tasks as assigned by management.
• Availability for shift work, including weekends, mornings, and evenings.

Qualifications

Your experience and skills include:

• Minimum of 1 year experience as a Housekeeping Supervisor in a luxury hotel, with previous Housekeeping/Coordinator experience preferred.
• Proven ability to manage multiple tasks, prioritize effectively, and maintain high productivity in a fast-paced environment.
• Highly organized, detail-oriented, and results-driven, with a strong commitment to standards and quality.
• Excellent interpersonal, written, and verbal communication skills, with a professional telephone manner.
• Familiar with WHMIS and safety standards, ensuring a health and safety-conscious work environment.
• Proven leadership skills that foster colleague development, teamwork, and exceptional customer service.
• Fluency in English and proficiency with Opera Cloud, HotSOS, and REX systems preferred.
• Effective time management and flexibility to work in a dynamic, diverse team environment.
• Ability to work a variety of hours/days/holidays/weekends as business needs require.

Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS