Housekeeping Room Attendant

Sandman Hotel Group; Abbotsford; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking passionate Housekeeping Room Attendants to join their team. This role is vital to maintaining the high standards of cleanliness and guest satisfaction that the company is known for. With a commitment to professional development and a supportive work environment, you will enjoy a flexible schedule and numerous perks, including discounts at restaurants and hotels. Join a company that values its employees and offers real career growth opportunities in the thriving hospitality sector. If you have a keen eye for detail and a dedication to customer service, this is the perfect opportunity for you.

Benefits

Rewards & Recognition

Team rates from $59 per night

25% discount at restaurants

Discounted Passes/Lift tickets

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program (EAP)

Group Life Insurance

Tuition Credit Program

Qualifications

• No prior experience required; training will be provided.
• Good communication skills are considered an asset.

Responsibilities

• Clean rooms following hotel standards and maintain cleaning supplies.
• Respond to guest inquiries and ensure guest room security.

Skills

Excellent customer relations

Time-management skills

Adaptable to change

Eager to exceed guest expectations

Education

No education required

Tools

Workplace Hazardous Materials Information System (WHMIS)

Job description

Job Description

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We celebrate Housekeeping Room Attendants as the heart of our hotels. Without you, we simply could not open. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks; incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!), there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

1. No education or experience required; we will train one-on-one.
2. Ability to follow instructions.
3. Good communication skills are an asset.
4. Workplace Hazardous Materials Information System (WHMIS) is an asset.
5. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
6. Professional appearance and manners.

DUTIES:

1. Clean rooms according to Sandman Hotels standards.
2. Maintain up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures.
3. Respond to guests and staff inquiries, requests, and complaints in a prompt and courteous manner.
4. Ensure all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift.
5. Ensure all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk.
6. Take personal responsibility for equipment, ensuring it is operated correctly and secured at all times.
7. Report any unusual or suspicious persons/activities happening in the area of security to the manager.
8. Report any maintenance issues including burned-out light bulbs.
9. Check under bed, drawers, and closet for left behind articles and/or trash.
10. Clean sink and fixtures and restock all terry, soap, glasses, comment cards, coffee, and other amenities.
11. Clean coffee pots when needed and ensure pots are plugged in.
12. Arrange furniture following use by guests.
13. Ensure security of guest rooms and privacy of guests.
14. Perform laundry tasks when necessary including collecting, sorting, and transporting laundry at the beginning of each shift.
15. Remove laundry from dryers and fold immediately to prevent wrinkling.
16. Stock linen supply room with clean linens for use for the next day.
17. Laundry to include bed linens, blankets, duvets/comforters, towels & face cloths, and restaurant table linens. At the end of the day, all cleaning cloths will also be washed, dried, and folded for housekeeping needs.
18. Small mending repairs required as needed.

APPLICABLE SKILLS:

1. Excellent customer relations.
2. Must have time-management skills.
3. Adaptable to change and able to handle multiple priorities under pressure.
4. Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS:

1. Rewards & Recognition.
2. Team rates from $59 per night, Family & Friends rates too!
3. 25% discount at our restaurants for up to 6 people.
4. Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort.
5. Ongoing Employee events, incentives & recognition.
6. Growth Opportunities - Career Advancement starts from Within.
7. Dedicated Training Program.
8. Employee Assistance Program (EAP) - Free mental health support, legal & financial counselling.
9. Refer a friend or family and earn money!
10. Group Life Insurance, Extended Health, Dental, Vision Care!
11. Complimentary Stays.
12. RRSP Matching.
13. Milestone Rewards.
14. Tuition Credit Program.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, provincial, or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.