Housekeeping/Laundry Supervisor

Resorts of the Canadian Rockies; Fernie; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Mountain access pass

Staff discounts

Employee events

Recognition program

Job summary

Resorts of the Canadian Rockies is seeking a Housekeeping/Laundry Supervisor for Lizard Creek Lodge & Slopeside Lodge in Fernie, BC. This is a full-time, year-round leadership role ensuring guest rooms and laundry services meet world-class standards.

You will train staff, supervise routines, and coordinate with front desk and maintenance to maintain smooth operations and exceptional guest experiences on the mountain.

Qualifications

• Physically capable of demanding housekeeping tasks and lifting.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to safety protocols and procedures.

Responsibilities

• Lead and train housekeeping and laundry staff.
• Oversee morning routines, assign tasks, and verify room readiness.
• Coordinate with front desk and maintenance to resolve issues.
• Supervise daily cleaning of guest rooms and common areas.
• Manage linen, bedding, and laundry processes for two resorts.
• Provide feedback and report inventory levels and safety concerns.

Skills

Physically fit

Team player

Attention to detail

Safety conscious

Job description

Join our Hotel Operations team as a Housekeeping/Laundry Supervisor for Lizard Creek Lodge & Slopeside Lodge. You are a pivotal part of ensuring our operations run smoothly. If you enjoy being part of a team, ensuring our world class guests have the best experience possible, and have a strong passion for mountain culture, this is the role for you. This is a full time, year round position.

Expectations & Responsibilities

• lead morning crew talks with your team where you will assign daily tasks
• guide and train your team to ensure and verify that rooms are being cleaned and set up correctly
• be responsible for training new housekeeping & laundry staff
• run morning housekeeping report when housekeeping manager is not working
• supervise and provide feedback on team performance
• report and correct any inconsistencies within your teams
• coordinate with front desk and maintenance when issues are found with rooms
• provide room attendant duties for Lizard Creek Lodge & SlopeSide Lodge
• perform daily cleaning of guest rooms; including all linen changes, interior windows, bathrooms, mopping, dusting, vacuuming, dishes, and restocking
• assist with cleaning common areas of the hotels as required
• inform manager of product and cleaning supply levels to insure we are adequately stocked
• ensure a standard laundry service for two resort hotels
• sort, wash, dry, fold, load, and unload bedding & towels
• report maintenance issues as found
• know, understand, and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• be trained in, know, understand, and follow all safe work procedures included in the Safety Management Program
• complete other fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels

Qualifications

• Physically fit and able to perform physically demanding work
• Comfortable working in a varied and fast paced environment
• Experience working in housekeeping and hospitality is an asset (training provided)
• Ability to work well independently and as part of a team
• Strong commitment to safety and following procedures

Conditions

• Frequent standing, walking, bending, and use of hands and arms
• Some moderate lifting

We Offer

• $22.00 per hour as per Collective Agreement ($22.66 as of January 1, 2027)
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!