Housekeeping Room Attendant

Northland Properties; Markham; Hybrid; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Team discounts

Dining discounts across brands

Career development opportunities

Health benefits

RRSP matching

Job summary

Northland Properties is hiring Housekeeping Room Attendants to support our hotels with cleanliness and guest satisfaction.

You will clean rooms to high standards, follow safety procedures, and assist with laundry and stock management. Training is provided, and a friendly team environment offers opportunities for professional growth.

Qualifications

• No education or experience required, we will train one on one
• Ability to follow instruction
• Good communication skills are an asset
• WHMIS is an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners

Responsibilities

• Clean rooms according to Sandman Hotels standards
• Maintains up to date knowledge of cleaning chemicals and procedures
• Responds to guests and staff inquiries in a prompt and courteous manner
• Record and return lost property to the supervisor at shift end
• Report maintenance and safety hazards to minimize risk
• Operate and secure equipment properly
• Report unusual or suspicious activity to management
• Perform laundry tasks and stock linens for next day
• Check rooms for left behind items and trash
• Ensure security and privacy of guests

Skills

Attention to detail

Communication skills

Time management

Customer service

Professional appearance

Job description

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

We celebrate Housekeeping Room Attendants as the heart of our hotels. Without you, we simply could not open. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks'incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

• No education or experience required, we will train one on one

• Ability to follow instruction

• Good communication skills are an asset

• Workplace Hazardous Materials Information System (WHMIS) is an asset

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Professional appearance and manners

DUTIES:

• Clean rooms according to Sandman Hotels standards

• Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures

• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner

• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift

• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk

• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times

• Reports any unusual or suspicious persons/activities happening in the area of security to the manager

• Reports any maintenance issues including burned out light bulbs

• Check under bed, drawers, and closet for left behind articles and or trash

• Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenities

• Clean coffee pots when needed, - ensures pots are plugged in

• Arrange furniture following use by guests

• Ensure security of guest rooms and privacy of guests

• Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift.

• Remove laundry from dryers and fold immediately to prevent wrinkling.

• Stock linen supply room with clean linens for use for next day.

• Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs.

• Small mending repairs required as needed.

• Perform Houseperson duties if required.

APPLICABLE SKILLS:

• Excellent customer relations.

• Must have time-management skills.

• Adaptable to change and be able to handle multiple priorities under pressure.

• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture